Field Engineer

Field Engineer (Battersea Region)

A bit about us 🏢

Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data, and mobile products and services to the UK, German, Spanish, and Benelux business markets.

Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.

What will you be doing day-to-day? 📞

• On-site installation of customer solutions both at customer premises and in Data Centre locations across the UK for Voice and WAN/SDWAN Solutions.
• Onsite structured cabling to support deployment of SDWAN and Voice handsets.
• Site Audits and Wireless surveys/design.
• Co-op diagnostics from remote customer sites to assist with resolving complex faults.
• Provide Out of Hours on-call assistance to customers, and where appropriate, provide on-site support and replacement of hardware.
• Maintain accurate records of the equipment, including its configurations, in an asset database, performing regular reviews and audits of the existing records.
• Perform technical support and collate further information where required to pass onto Senior stakeholders.
• Manage work threads to SLA, working alongside other teams (both internal and external) to exceed customer expectations.
• Understanding of LAN environments and installation of CPE incorporating Access points.
• Experience of troubleshooting large/complex LAN environments.

What you’ll need 🚀

• Configuration and deployment/installation of complex LAN environments.
• Previous experience in technical support for LAN environments.
• Previous experience and knowledge of Meraki deployment (SDWAN).
• Experience in performing structured cabling and tracing faults.
• Experience in performing wireless surveys/design.
• Installation of Cisco CPE.

What do we offer? 💰

• 25 days PTO + bank holidays
• Your birthday off
• Private Medical Insurance
• Electric Vehicle (EV) scheme
• Pension plan
• Enhanced maternity and paternity leave
• Share-save scheme