Customer Support Technician - Gamma Business

A Bit About Us 🚀

Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data, and mobile products and services to the UK, German, Spanish, and Benelux business markets.
We are expanding our UCaaS presence in Europe, focusing on digital automation and delivering Gamma-powered services to SME customers through a network of channel partners across Germany, Spain, and the Benelux region.

Who Are We Looking For? 👀

We’re searching for a Customer Support Technician who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. You’ll be a trusted point of contact for fault management and customer queries, using your technical expertise and diagnostic skills to ensure seamless issue resolution. If you enjoy problem-solving, collaborating with others, and guiding customers through innovative communication solutions, this role is perfect for you.

What Will You Be Doing Day-to-Day? ✨

As a Customer Support Technician, you’ll play a key part in a fast-paced business function that is key to our customer success. Responsibilities include:

• Fault Management: Serve as the primary contact for fault reporting, using diagnostic tools to analyse, investigate, and resolve issues efficiently as part of the Service Desk team.
• Collaboration: Work closely with other teams to identify resolutions for more complex issues, ensuring a seamless customer experience.
• Customer Assistance: Address customer queries, recommend solutions, and guide users through the features and functionalities of our innovative, business-focused communication products.
• Multi-Channel Support: Provide exceptional customer service across calls, emails, and our ticketing system, demonstrating professionalism and technical expertise in every interaction.

What You’ll Need 💻

• Experience in providing technical customer support, particularly for Voice technologies (ideal).
• Strong technical understanding with a logical approach to diagnostics.
• Excellent attention to detail for diagnosing and resolving complex issues.
• Proficiency in IT with the ability to adapt quickly to new systems and tools.
• A proactive and team-oriented mindset, with a passion for collaborative problem-solving.
• An approachable and outgoing personality, adaptable to diverse customer needs.
• Commitment to delivering an outstanding customer experience taking pride in always providing a first-class customer experience.