Customer Support Technician - Gamma Business
Entendemos que las mejores asociaciones comerciales son genuinas, y la confianza surge fácilmente cuando tienes al compañero adecuado a tu lado. Por eso, ponemos las relaciones en el centro de todo lo que hacemos.
Somos un tipo diferente de proveedor de comunicaciones. Leales. Solidarios. Confiables. A tu lado. Juntos, podemos lograr cosas extraordinarias: podemos ser #BuenosJuntos. 🌟
A Bit About Us 🚀
Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data, and mobile products and services to the UK, German, Spanish, and Benelux business markets.
We are expanding our UCaaS presence in Europe, focusing on digital automation and delivering Gamma-powered services to SME customers through a network of channel partners across Germany, Spain, and the Benelux region.
Who Are We Looking For? 👀
We’re searching for a Customer Support Technician who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. You’ll be a trusted point of contact for fault management and customer queries, using your technical expertise and diagnostic skills to ensure seamless issue resolution. If you enjoy problem-solving, collaborating with others, and guiding customers through innovative communication solutions, this role is perfect for you.
What Will You Be Doing Day-to-Day? ✨
As a Customer Support Technician, you’ll play a key part in a fast-paced business function that is key to our customer success. Responsibilities include:
- Fault Management: Serve as the primary contact for fault reporting, using diagnostic tools to analyse, investigate, and resolve issues efficiently as part of the Service Desk team.
- Collaboration: Work closely with other teams to identify resolutions for more complex issues, ensuring a seamless customer experience.
- Customer Assistance: Address customer queries, recommend solutions, and guide users through the features and functionalities of our innovative, business-focused communication products.
- Multi-Channel Support: Provide exceptional customer service across calls, emails, and our ticketing system, demonstrating professionalism and technical expertise in every interaction.
What You’ll Need 💻
- Experience in providing technical customer support, particularly for Voice technologies (ideal).
- Strong technical understanding with a logical approach to diagnostics.
- Excellent attention to detail for diagnosing and resolving complex issues.
- Proficiency in IT with the ability to adapt quickly to new systems and tools.
- A proactive and team-oriented mindset, with a passion for collaborative problem-solving.
- An approachable and outgoing personality, adaptable to diverse customer needs.
- Commitment to delivering an outstanding customer experience taking pride in always providing a first-class customer experience.
Si crees que podrías encajar en Gamma pero no cumples con todos los requisitos, aún así te animamos a postularte, ¡ya que podrías ser la persona que estamos buscando! Gamma es un empleador que ofrece igualdad de oportunidades. Nos preocupamos por la inclusión y creemos en tener equipos diversos donde todos puedan ser su verdadero yo auténtico.
Valoramos a cada persona y su variedad de antecedentes y alentamos activamente a las personas de entornos subrepresentados a postularse. No discriminamos en base a características protegidas, por ejemplo, raza, color, religión, género, identidad o expresión de género, orientación sexual, origen nacional, genética, estado civil, discapacidad o edad. Somos un empleador que favorece a la familia con una cultura basada en la confianza, la autonomía y la flexibilidad para que puedas crear un equilibrio entre la vida laboral y personal y disfrutar trabajando aquí en Gamma.
Ten en cuenta que solo usamos agencias de reclutamiento registradas en nuestra lista de proveedores preferidos y, como tal, cualquier CV especulativo recibido no será considerado. Las agencias no pueden trabajar en este rol a menos que sean liberadas por el equipo de reclutamiento de Gamma.
Otros detalles
- Tipo de pago Salario
- Mánchester, Manchester, Reino Unido