Customer Support Technician - Gamma Business
We understand that the best business partnerships are genuine, and trust comes easily when you have the right partner beside you. That’s why we place relationships at the heart of everything we do.
A different breed of communications provider. Loyal. Supportive. Reliable. By your side. Together, we can accomplish extraordinary things - we can be #GoodTogether.
A Bit About Us 🚀
Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data, and mobile products and services to the UK, German, Spanish, and Benelux business markets.
We are expanding our UCaaS presence in Europe, focusing on digital automation and delivering Gamma-powered services to SME customers through a network of channel partners across Germany, Spain, and the Benelux region.
Who Are We Looking For? 👀
We’re searching for a Customer Support Technician who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. You’ll be a trusted point of contact for fault management and customer queries, using your technical expertise and diagnostic skills to ensure seamless issue resolution. If you enjoy problem-solving, collaborating with others, and guiding customers through innovative communication solutions, this role is perfect for you.
What Will You Be Doing Day-to-Day? ✨
As a Customer Support Technician, you’ll play a key part in a fast-paced business function that is key to our customer success. Responsibilities include:
- Fault Management: Serve as the primary contact for fault reporting, using diagnostic tools to analyse, investigate, and resolve issues efficiently as part of the Service Desk team.
- Collaboration: Work closely with other teams to identify resolutions for more complex issues, ensuring a seamless customer experience.
- Customer Assistance: Address customer queries, recommend solutions, and guide users through the features and functionalities of our innovative, business-focused communication products.
- Multi-Channel Support: Provide exceptional customer service across calls, emails, and our ticketing system, demonstrating professionalism and technical expertise in every interaction.
What You’ll Need 💻
- Experience in providing technical customer support, particularly for Voice technologies (ideal).
- Strong technical understanding with a logical approach to diagnostics.
- Excellent attention to detail for diagnosing and resolving complex issues.
- Proficiency in IT with the ability to adapt quickly to new systems and tools.
- A proactive and team-oriented mindset, with a passion for collaborative problem-solving.
- An approachable and outgoing personality, adaptable to diverse customer needs.
- Commitment to delivering an outstanding customer experience taking pride in always providing a first-class customer experience.
If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.
We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma.
Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's recruitment team.
Other details
- Pay Type Salary
- Manchester, UK