Application Support Analyst - GammaLabs

A bit about us 

Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.

Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.

Our team work fast, with a start-up type of mindset but working within a leading European business.

Who are we looking for? 

Gamma is the fastest growing Telecommunications Company in Europe. As part of our rapid growth, we have identified a need for an Application Support Analyst.  

What will you be doing day-to-day? 

• Core rota responsibilities - Alarms/ Tickets/ Escalation/ Mobile/ Service Request / OOH Oncall 7x24
• Product responsibilities
• Architectural overview and knowledge of the OSS Systems not limited to:
• Middleware components
• Database structure
• Provisioning Flow
• Log locations
• Expected behaviour
• Common Workarounds and Scenarios
• Development teams
• Interactions with other products
• Maintenance of documentation pertinent to the team
• Lead on team queries from junior members
• Portal release/ upcoming change review on supported architecture
• Maintain a close relationship with counterparts in other teams (Developers/ DBAs/ Value-Streams/ Sys-Admins / Core Networking / Service Desks etc).
• Lead on projects involving product area
• Arrange training with the team as required for new systems and lead training/ onboarding of new technologies
• Ensure all Known Errors for given product area are reviewed frequently and fed back to the relevant owners
• Ensure all product related tickets have Known Errors, full RCA and being picked up in a timely manner.

What you’ll need 

Special Requirements:  

• OOH On call rota 7x24
• Some (limited) travel to other Gamma office’s locations maybe expected under extreme circumstances, but this is not expected to be the norm. 

What do we offer? 

• 25 days PTO + bank holidays
• Your birthday off
• Private Medical Insurance
• Electric Vehicle (EV) scheme
• Pension plan
• Enhanced maternity and paternity leave
• Share-save scheme

A few things to note 

• This role will require travel to one of our office locations (Glasgow) hybrid.
• We do not need agency support; we do all our recruitment in house.
• Unfortunately, we can't offer visa sponsorship or relocation support for this role.