Application Support Analyst - GammaLabs
Entendemos que las mejores asociaciones comerciales son genuinas, y la confianza surge fácilmente cuando tienes al compañero adecuado a tu lado. Por eso, ponemos las relaciones en el centro de todo lo que hacemos.
Somos un tipo diferente de proveedor de comunicaciones. Leales. Solidarios. Confiables. A tu lado. Juntos, podemos lograr cosas extraordinarias: podemos ser #BuenosJuntos. 🌟
A bit about us
Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.
Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.
Our team work fast, with a start-up type of mindset but working within a leading European business.
Who are we looking for?
Gamma is the fastest growing Telecommunications Company in Europe. As part of our rapid growth, we have identified a need for an Application Support Analyst.
What will you be doing day-to-day?
- Core rota responsibilities - Alarms/ Tickets/ Escalation/ Mobile/ Service Request / OOH Oncall 7x24
- Product responsibilities
- Architectural overview and knowledge of the OSS Systems not limited to:
- Middleware components
- Database structure
- Provisioning Flow
- Log locations
- Expected behaviour
- Common Workarounds and Scenarios
- Development teams
- Interactions with other products
- Maintenance of documentation pertinent to the team
- Lead on team queries from junior members
- Portal release/ upcoming change review on supported architecture
- Maintain a close relationship with counterparts in other teams (Developers/ DBAs/ Value-Streams/ Sys-Admins / Core Networking / Service Desks etc).
- Lead on projects involving product area
- Arrange training with the team as required for new systems and lead training/ onboarding of new technologies
- Ensure all Known Errors for given product area are reviewed frequently and fed back to the relevant owners
- Ensure all product related tickets have Known Errors, full RCA and being picked up in a timely manner.
What you’ll need
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Experience: |
Telecoms experience Customer services Gamma product knowledge – voice, data, porting/number management
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Experience of working with escalations Experience working within a team of customer service experts
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Skills/Knowledge: |
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API clients, i.e Postman / SOAP |
Special Requirements:
- OOH On call rota 7x24
- Some (limited) travel to other Gamma office’s locations maybe expected under extreme circumstances, but this is not expected to be the norm.
What do we offer?
- 25 days PTO + bank holidays
- Your birthday off
- Private Medical Insurance
- Electric Vehicle (EV) scheme
- Pension plan
- Enhanced maternity and paternity leave
- Share-save scheme
A few things to note
- This role will require travel to one of our office locations (Glasgow) hybrid.
- We do not need agency support; we do all our recruitment in house.
- Unfortunately, we can't offer visa sponsorship or relocation support for this role.
Si crees que podrías encajar en Gamma pero no cumples con todos los requisitos, aún así te animamos a postularte, ¡ya que podrías ser la persona que estamos buscando! Gamma es un empleador que ofrece igualdad de oportunidades. Nos preocupamos por la inclusión y creemos en tener equipos diversos donde todos puedan ser su verdadero yo auténtico.
Valoramos a cada persona y su variedad de antecedentes y alentamos activamente a las personas de entornos subrepresentados a postularse. No discriminamos en base a características protegidas, por ejemplo, raza, color, religión, género, identidad o expresión de género, orientación sexual, origen nacional, genética, estado civil, discapacidad o edad. Somos un empleador que favorece a la familia con una cultura basada en la confianza, la autonomía y la flexibilidad para que puedas crear un equilibrio entre la vida laboral y personal y disfrutar trabajando aquí en Gamma.
Ten en cuenta que solo usamos agencias de reclutamiento registradas en nuestra lista de proveedores preferidos y, como tal, cualquier CV especulativo recibido no será considerado. Las agencias no pueden trabajar en este rol a menos que sean liberadas por el equipo de reclutamiento de Gamma.
Otros detalles
- Tipo de pago Salario
- Glasgow, Reino Unido