Customer Support Technician - Gamma Business

Customer Support Technician – Horizon Faults

Manchester

Permanent

Full-Time with flexible office days.

About the Role

The role of Customer Support Technician is to act as the primary contact point within the fault management journey.

Your day will consist of analysing and investigating potential faults reported into the Service Desk using the tools provided for first line support and working collaboratively with other teams to identify a resolution.

As a Customer Support Technician, you will also assist in resolving customer queries, recommending solutions, and guiding users through features and functionalities of our various in-house, market leading business-led communications products. 

You will be 100% focused on delivering excellent customer service using strong technical and diagnostic skills working across Calls, Emails, and ticketing system.

As a Customer Support Technician, you’ll play a key part in a fast-paced business function that is key to our customer success.

About You

• Ideally, you’ll have experience of providing technical customer support for Voice technologies.
• You’ll have a good technical understanding and a logical approach towards diagnostics.
• You will have strong attention to detail to identify and resolve complex problems
• You will be an excellent team player with a proactive mindset, with a passion for working
• together as a team to achieve goals.
• You will thrive in an environment where you are trusted to be work smart and work hard

without micro management.

• You will have excellent IT Skills
• You’ll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times

About Gamma

Gamma is a leading supplier of voice, data and mobile products and services in the UK.

People are the lifeblood of our success. The people working for us are unusually passionate and

enthusiastic about what they do. That’s because the ethos within our company is an open, friendly,

honest, non-political environment, whilst always being responsive, flexible, committed and

hardworking.

We know giving you the right tools and training is essential. Full training will be given on our products as well as ongoing coaching and support.

There are many good reasons to join Gamma. You’ll find we work in a relaxed environment with an

emphasis on delivering the highest quality in everything we do.

We strive to make decisions based on individual merit and ability. We welcome applications from all

sections of the community and promote equality of opportunity in accordance with the Equality Act

2010