Customer Support Technician - Gamma Business
Entendemos que las mejores asociaciones comerciales son genuinas, y la confianza surge fácilmente cuando tienes al compañero adecuado a tu lado. Por eso, ponemos las relaciones en el centro de todo lo que hacemos.
Somos un tipo diferente de proveedor de comunicaciones. Leales. Solidarios. Confiables. A tu lado. Juntos, podemos lograr cosas extraordinarias: podemos ser #BuenosJuntos. 🌟
Customer Support Technician – Horizon Faults
Manchester
Permanent
Full-Time with flexible office days.
About the Role
The role of Customer Support Technician is to act as the primary contact point within the fault management journey.
Your day will consist of analysing and investigating potential faults reported into the Service Desk using the tools provided for first line support and working collaboratively with other teams to identify a resolution.
As a Customer Support Technician, you will also assist in resolving customer queries, recommending solutions, and guiding users through features and functionalities of our various in-house, market leading business-led communications products.
You will be 100% focused on delivering excellent customer service using strong technical and diagnostic skills working across Calls, Emails, and ticketing system.
As a Customer Support Technician, you’ll play a key part in a fast-paced business function that is key to our customer success.
About You
- Ideally, you’ll have experience of providing technical customer support for Voice technologies.
- You’ll have a good technical understanding and a logical approach towards diagnostics.
- You will have strong attention to detail to identify and resolve complex problems
- You will be an excellent team player with a proactive mindset, with a passion for working
- together as a team to achieve goals.
- You will thrive in an environment where you are trusted to be work smart and work hard
without micro management.
- You will have excellent IT Skills
- You’ll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times
About Gamma
Gamma is a leading supplier of voice, data and mobile products and services in the UK.
People are the lifeblood of our success. The people working for us are unusually passionate and
enthusiastic about what they do. That’s because the ethos within our company is an open, friendly,
honest, non-political environment, whilst always being responsive, flexible, committed and
hardworking.
We know giving you the right tools and training is essential. Full training will be given on our products as well as ongoing coaching and support.
There are many good reasons to join Gamma. You’ll find we work in a relaxed environment with an
emphasis on delivering the highest quality in everything we do.
We strive to make decisions based on individual merit and ability. We welcome applications from all
sections of the community and promote equality of opportunity in accordance with the Equality Act
2010
Si crees que podrías encajar en Gamma pero no cumples con todos los requisitos, aún así te animamos a postularte, ¡ya que podrías ser la persona que estamos buscando! Gamma es un empleador que ofrece igualdad de oportunidades. Nos preocupamos por la inclusión y creemos en tener equipos diversos donde todos puedan ser su verdadero yo auténtico.
Valoramos a cada persona y su variedad de antecedentes y alentamos activamente a las personas de entornos subrepresentados a postularse. No discriminamos en base a características protegidas, por ejemplo, raza, color, religión, género, identidad o expresión de género, orientación sexual, origen nacional, genética, estado civil, discapacidad o edad. Somos un empleador que favorece a la familia con una cultura basada en la confianza, la autonomía y la flexibilidad para que puedas crear un equilibrio entre la vida laboral y personal y disfrutar trabajando aquí en Gamma.
Ten en cuenta que solo usamos agencias de reclutamiento registradas en nuestra lista de proveedores preferidos y, como tal, cualquier CV especulativo recibido no será considerado. Las agencias no pueden trabajar en este rol a menos que sean liberadas por el equipo de reclutamiento de Gamma.
Otros detalles
- Tipo de pago Salario
- Mánchester, Manchester, Reino Unido