Ethernet Delivery Coordinator

Who are we? 

Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets. 

As an Ethernet Delivery Coordinator, you will be responsible for the delivery of Ethernet products to our partners, with a focus on providing an outstanding customer’s experience through the order journey.  

Your key role will be as the interface between our suppliers and channel partners, managing communications about key milestones and progress of new orders and changes to existing services. 

What you’ll be involved in: 

• Key conduit between our suppliers, internal teams and channel partners – manage communication about progress and milestones
• Mitigating risk and ensuring timelines are met within the SLAs and product scope
• Manage your own order pipeline with volume including complex deliveries
• Identify any critical issues and re-prioritise your tasks effectively
• Challenge and ask questions to provide service improvement ideas
• Work within a great team– supportingeach other where needed and be confident asking questions
• Build strong relationships with contacts internally, from our suppliers and with our partners 

What skills do you need to make an impact in this role: 

• Be a team player with a proactive mindset, driven to achieve individual and shared goals.
• Enthusiasm for delivering excellent customer service, taking the initiative to step outside of process where appropriate to provide quality support.
• Able to constructively collaboratewithsuppliers and partners to achieve the outcome needed to deliver services effectively.
• Review, understand and confidently relay complex information through the supply chain, adapting your language or style to suit the needs of our suppliers and partners.
• Strong MS Office skills
• Excellent communication, both written and verbal
• Able to manage time well and remain organised