Ethernet Delivery Coordinator

We understand that the best business partnerships are genuine, and trust comes easily when you have the right partner beside you. That’s why we place relationships at the heart of everything we do.

A different breed of communications provider. Loyal. Supportive. Reliable. By your side. Together, we can accomplish extraordinary things - we can be #GoodTogether.

Who are we? 

Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets. 

As an Ethernet Delivery Coordinator, you will be responsible for the delivery of Ethernet products to our partners, with a focus on providing an outstanding customer’s experience through the order journey.  

Your key role will be as the interface between our suppliers and channel partners, managing communications about key milestones and progress of new orders and changes to existing services. 

What you’ll be involved in: 

• Key conduit between our suppliers, internal teams and channel partners – manage communication about progress and milestones
• Mitigating risk and ensuring timelines are met within the SLAs and product scope
• Manage your own order pipeline with volume including complex deliveries
• Identify any critical issues and re-prioritise your tasks effectively
• Challenge and ask questions to provide service improvement ideas
• Work within a great team– supportingeach other where needed and be confident asking questions
• Build strong relationships with contacts internally, from our suppliers and with our partners 

What skills do you need to make an impact in this role: 

• Be a team player with a proactive mindset, driven to achieve individual and shared goals.
• Enthusiasm for delivering excellent customer service, taking the initiative to step outside of process where appropriate to provide quality support.
• Able to constructively collaboratewithsuppliers and partners to achieve the outcome needed to deliver services effectively.
• Review, understand and confidently relay complex information through the supply chain, adapting your language or style to suit the needs of our suppliers and partners.
• Strong MS Office skills
• Excellent communication, both written and verbal
• Able to manage time well and remain organised 

If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.
 
We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma.

Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's recruitment team.