2nd Line Voice Support Engineer - Gamma Business
Entendemos que las mejores asociaciones comerciales son genuinas, y la confianza surge fácilmente cuando tienes al compañero adecuado a tu lado. Por eso, ponemos las relaciones en el centro de todo lo que hacemos.
Somos un tipo diferente de proveedor de comunicaciones. Leales. Solidarios. Confiables. A tu lado. Juntos, podemos lograr cosas extraordinarias: podemos ser #BuenosJuntos. 🌟
A bit about us
Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.
Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.
Our team work fast, with a start-up type of mindset but working within a leading European business.
Who are we looking for?
This is a hands-on Support Engineer position who will be responsible for supporting Gamma’s Indirect customers across Gamma’s Voice, Data and UCaaS products. You will have proven experience of troubleshooting VOIP/SIP based voice services, including hardware, configuration, IP connectivity and access services.
What will you be doing day-to-day?
To provide technical support on incidents raised into 2nd Line via our Customer Support teams.
• Support across Gamma’s Voice, Data and UCaaS products.
• Troubleshoot networking/internetworking problems in a methodical and timely approach
• Escalate incidents to 3rd party suppliers when necessary.
• Identify Gamma network issues and escalate these to the 3rd Line support team for resolution.
• Possess the ability to drive issues to resolution to meet customer service level agreements and customer expectations.
• Must be a self-starter, proactive, highly organized, and capable of working well with individuals at all levels in the organization. Will possess good interpersonal, written, oral, and analytical skills, as well as being innovative and dedicated.
What you’ll need
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What do we offer?
- 25 days PTO + bank holidays
- Your birthday off
- Private Medical Insurance
- Electric Vehicle (EV) scheme
- Pension plan
- Enhanced maternity and paternity leave
- Share-save scheme
A few things to note
- This role will require travel to one of our office locations on a hybrid basis. Ask for more details.
- We do not need agency support; we do all our recruitment in house.
- Unfortunately, we can't offer visa sponsorship or relocation support for this role.
Si crees que podrías encajar en Gamma pero no cumples con todos los requisitos, aún así te animamos a postularte, ¡ya que podrías ser la persona que estamos buscando! Gamma es un empleador que ofrece igualdad de oportunidades. Nos preocupamos por la inclusión y creemos en tener equipos diversos donde todos puedan ser su verdadero yo auténtico.
Valoramos a cada persona y su variedad de antecedentes y alentamos activamente a las personas de entornos subrepresentados a postularse. No discriminamos en base a características protegidas, por ejemplo, raza, color, religión, género, identidad o expresión de género, orientación sexual, origen nacional, genética, estado civil, discapacidad o edad. Somos un empleador que favorece a la familia con una cultura basada en la confianza, la autonomía y la flexibilidad para que puedas crear un equilibrio entre la vida laboral y personal y disfrutar trabajando aquí en Gamma.
Ten en cuenta que solo usamos agencias de reclutamiento registradas en nuestra lista de proveedores preferidos y, como tal, cualquier CV especulativo recibido no será considerado. Las agencias no pueden trabajar en este rol a menos que sean liberadas por el equipo de reclutamiento de Gamma.
Otros detalles
- Tipo de pago Salario
- Mánchester, Manchester, Reino Unido