2nd Line Voice Support Engineer - Gamma Business
We understand that the best business partnerships are genuine, and trust comes easily when you have the right partner beside you. That’s why we place relationships at the heart of everything we do.
A different breed of communications provider. Loyal. Supportive. Reliable. By your side. Together, we can accomplish extraordinary things - we can be #GoodTogether.
A bit about us
Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.
Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.
Our team work fast, with a start-up type of mindset but working within a leading European business.
Who are we looking for?
This is a hands-on Support Engineer position who will be responsible for supporting Gamma’s Indirect customers across Gamma’s Voice, Data and UCaaS products. You will have proven experience of troubleshooting VOIP/SIP based voice services, including hardware, configuration, IP connectivity and access services.
What will you be doing day-to-day?
To provide technical support on incidents raised into 2nd Line via our Customer Support teams.
• Support across Gamma’s Voice, Data and UCaaS products.
• Troubleshoot networking/internetworking problems in a methodical and timely approach
• Escalate incidents to 3rd party suppliers when necessary.
• Identify Gamma network issues and escalate these to the 3rd Line support team for resolution.
• Possess the ability to drive issues to resolution to meet customer service level agreements and customer expectations.
• Must be a self-starter, proactive, highly organized, and capable of working well with individuals at all levels in the organization. Will possess good interpersonal, written, oral, and analytical skills, as well as being innovative and dedicated.
What you’ll need
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What do we offer?
- 25 days PTO + bank holidays
- Your birthday off
- Private Medical Insurance
- Electric Vehicle (EV) scheme
- Pension plan
- Enhanced maternity and paternity leave
- Share-save scheme
A few things to note
- This role will require travel to one of our office locations on a hybrid basis. Ask for more details.
- We do not need agency support; we do all our recruitment in house.
- Unfortunately, we can't offer visa sponsorship or relocation support for this role.
If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.
We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma.
Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's recruitment team.
Other details
- Pay Type Salary
- Manchester, UK