1st Line IT Administrator - GammaLabs
Manchester, Royaume-Uni
Dem. n° 396
lundi 13 janvier 2025
A bit about us
Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.
Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.
Our team work fast, with a start-up type of mindset but working within a leading European business.
Who are we looking for?
- Providing exceptional technical support and customer service to internal users across Gamma. Your primary responsibility will be to efficiently handle incoming IT requests and incidents, ensuring timely resolution or escalation to the appropriate support level. A Solid understanding of IT concepts along with strong problem solving skills in addition, the ability to communicate technical information to to non-technical users
What will you be doing day-to-day?
- Building laptops and accounts for new staff as well as completing the IT enrolment for each new person into Gamma
- To be a first point of contact for all IT Service requests and incidents that are reported either via phone, walk up or self service tickets that have been logged.
- Quickly and accurately assess the nature of all reported incident and requests, providing a solutions where possible and escalating to 2nd line when needed.
- Perform troubleshooting to be able to identify root causes of issues and apply appropriate fixes or work arounds.
- To assist users in utilising Gamma IT systems, this includes providing unofficial training as needed.
- To Document the interactions within the ticket management tool which includes but is not limited to all troubleshooting steps taken and what resolved the issue.
- To provide support for all software and hardware.
- User account provisioning and management
- To Raise Purchase orders for replacement kit.
- May require overnight stays across the UK
- To ensure compliance regarding Gamma policies and processes.
- To share and document knowledge.
What you’ll need
- A proven ability to multi task and be able to make assessments of urgency based on knowledge and experience
- Knowledge of Microsoft desktop operating systems
- Good working knowledge of Microsoft Active Directory and Group policy.
- Excellent written and verbal communication
- Able to manage time and work under pressure to tight deadlines
- Knowledge of Microsoft Products including Office 365, Active Directory and Exchange, Windows 10 onwards, networking and connectivity.
- The ability to provide exceptional service
What do we offer?
- 25 days PTO + bank holidays
- Your birthday off
- Private Medical Insurance
- Electric Vehicle (EV) scheme
- Pension plan
- Enhanced maternity and paternity leave
- Share-save scheme
A few things to note
- This is an in office role
- We do not need agency support; we do all our recruitment in house.
- Unfortunately, we can't offer visa sponsorship or relocation support for this role.
Si vous pensez être bien adapté à Gamma mais que vous ne répondez pas à tous les critères, nous vous encourageons tout de même à postuler car vous pourriez être la personne que nous recherchons ! Gamma est un employeur garantissant l'égalité des chances. Nous sommes attentifs à l'inclusion et croyons en la constitution d'équipes diversifiées où chacun peut être authentiquement lui-même.
Nous valorisons chaque personne et leurs divers antécédents et encourageons activement les personnes issues de milieux sous-représentés à postuler. Nous ne faisons aucune discrimination fondée sur les caractéristiques protégées, par exemple, la race, la couleur, la religion, le sexe, l'identité ou l'expression de genre, l'orientation sexuelle, l'origine nationale, la génétique, l'état matrimonial, le handicap ou l'âge. Nous sommes un employeur adapté à la famille avec une culture basée sur la confiance, l'autonomie et la flexibilité, ce qui vous permet de créer un équilibre entre vie professionnelle et vie privée et de prendre plaisir à travailler chez Gamma.
Veuillez noter que nous n'utilisons que des agences de recrutement inscrites sur notre liste de fournisseurs préférés et, à ce titre, tout CV spéculatif reçu ne sera pas pris en compte. Les agences ne peuvent travailler sur ce rôle à moins d'être libérées par l'équipe de recrutement de Gamma.
Autres détails
- Type de paie Salaire
- Manchester, Royaume-Uni