1st Line IT Administrator - GammaLabs

A bit about us 

Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.

Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.

Our team work fast, with a start-up type of mindset but working within a leading European business.

Who are we looking for? 

• Providing exceptional technical support and customer service to internal users across Gamma. Your primary responsibility will be to efficiently handle incoming IT requests and incidents, ensuring timely resolution or escalation to the appropriate support level. A Solid understanding of IT concepts along with strong problem solving skills in addition, the ability to communicate technical information to to non-technical users
  
  

What will you be doing day-to-day? 

• Building laptops and accounts for new staff as well as completing the IT enrolment for each new person into Gamma
• To be a first point of contact for all IT Service requests and incidents that are reported either via phone, walk up or self service tickets that have been logged.
• Quickly and accurately assess the nature of all reported incident and requests, providing a solutions where possible and escalating to 2^nd line when needed. 
• Perform troubleshooting to be able to identify root causes of issues and apply appropriate fixes or work arounds. 
• To assist users in utilising Gamma IT systems, this includes providing unofficial training as needed.
• To Document the interactions within the ticket management tool which includes but is not limited to all troubleshooting steps taken and what resolved the issue.
• To provide support for all software and hardware.
• User account provisioning and management  
• To Raise Purchase orders for replacement kit. 
• May require overnight stays across the UK
• To ensure compliance regarding Gamma policies and processes. 
• To share and document knowledge.

What you’ll need 

• A proven ability to multi task and be able to make assessments of urgency based on knowledge and experience
• Knowledge of Microsoft desktop operating systems
• Good working knowledge of Microsoft Active Directory and Group policy.

• Excellent written and verbal communication 
• Able to manage time and work under pressure to tight deadlines

• Knowledge of Microsoft Products including Office 365, Active Directory and Exchange, Windows 10 onwards, networking and connectivity.
• The ability to provide exceptional service

What do we offer? 

• 25 days PTO + bank holidays
• Your birthday off
• Private Medical Insurance
• Electric Vehicle (EV) scheme
• Pension plan
• Enhanced maternity and paternity leave
• Share-save scheme

A few things to note 

• This is an in office role
• We do not need agency support; we do all our recruitment in house.
• Unfortunately, we can't offer visa sponsorship or relocation support for this role.