3rd Line IT Administrator - GammaLabs

Glasgow, Royaume-Uni ● Manchester, Royaume-Uni ● Newbury, Royaume-Uni Dem. n° 343
vendredi 29 novembre 2024

A bit about us :space_invader:

Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.

Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.

Who are we looking for?  :eyes:

 

We are seeking a 3rd Line IT Administrator to join our growing team here at Gamma. In this role you will be the final escalation point for incidents and requests, performing root cause analysis and providing expert 3rd line support. The IT Service Desk supports the corporate IT function in Gamma, ensuring end-to-end accountability of IT support for users, their EUC (laptops/RDS), applications, and office hardware (meeting rooms, printers, door access/CCTV).

 

What will you be doing day-to-day? :rocket:

 

  • Providing 3rd line IT support for escalations from 1st and 2nd line IT Support, ensuring timely and effective resolution of issues
  • Monitoring, MSO response, alert management, and reporting of Corporate IT infrastructure to maintain optimal performance and availability
  • Conducting root cause analysis to identify and address underlying issues, preventing recurrence
  • Sharing knowledge and performing technical handovers to ensure seamless transitions and continuous improvement within the team
  • Patching remediation and analysis to maintain system security and compliance
  • Providing out-of-hours on-call support on a rota basis to ensure continuous IT support availability
  • Facilitating audits to ensure compliance with internal and external standards
  • Managing SSL certificates to ensure secure communications and data protection

 

What you’ll need :hammer_and_wrench:

 

  • GCSE Grade C or above in English, Maths and Science or equivalent
  • Minimum of 5 years of experience supporting a large-scale enterprise environment
  • Modern Windows client and server OS Support
  • MS Office troubleshooting skills · Problem solving
  • Patch management and remediation (Ideally Ivanti Shavlik)
  • Device management with Microsoft Intune
  • Azure RDS
  • M365 Management - Email, Teams, OneDrive

 

Personal attributes:

 

  • Excellent written and verbal communication
  • Ability to adjust behaviour and language as appropriate to needs of differing situations
  • Able to manage time and work under pressure to tight deadlines
  • Able to manage the demands of numerous tasks
  • Able to work on own initiative and effectively in partnership with others.
  • Self-motivator and able to motivate others

  

What do we offer? :gift:

 

:palm_tree: 25 days PTO + bank holidays

:partying_face: Your birthday off

:muscle: Private Medical Insurance

:car:  Electric Vehicle (EV) scheme

:briefcase:  Pension plan

:baby::skin-tone-2: Enhanced maternity and paternity leave

:moneybag: Share-save scheme

 

A few things to note :memo:

  • We do not need agency support; we do all our recruitment in house.
  • Unfortunately, we can't offer visa sponsorship or relocation support for this role. 
Si vous pensez être bien adapté à Gamma mais que vous ne répondez pas à tous les critères, nous vous encourageons tout de même à postuler car vous pourriez être la personne que nous recherchons ! Gamma est un employeur garantissant l'égalité des chances. Nous sommes attentifs à l'inclusion et croyons en la constitution d'équipes diversifiées où chacun peut être authentiquement lui-même.

Nous valorisons chaque personne et leurs divers antécédents et encourageons activement les personnes issues de milieux sous-représentés à postuler. Nous ne faisons aucune discrimination fondée sur les caractéristiques protégées, par exemple, la race, la couleur, la religion, le sexe, l'identité ou l'expression de genre, l'orientation sexuelle, l'origine nationale, la génétique, l'état matrimonial, le handicap ou l'âge. Nous sommes un employeur adapté à la famille avec une culture basée sur la confiance, l'autonomie et la flexibilité, ce qui vous permet de créer un équilibre entre vie professionnelle et vie privée et de prendre plaisir à travailler chez Gamma.

Veuillez noter que nous n'utilisons que des agences de recrutement inscrites sur notre liste de fournisseurs préférés et, à ce titre, tout CV spéculatif reçu ne sera pas pris en compte. Les agences ne peuvent travailler sur ce rôle à moins d'être libérées par l'équipe de recrutement de Gamma.

Autres détails

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Location on Google Maps
  • Glasgow, Royaume-Uni
  • Manchester, Royaume-Uni
  • Newbury, Royaume-Uni