Credit Controller

To ensure the business remains fully supported, we are looking to recruit an additional Credit Controller to join our team here at Nisbets. As a Credit Controller you will be comfortable with collecting overdue amounts on the sales ledger, releasing, vetting and monitoring credit limits with the help of third-party agencies, will be happy to post funds to the appropriate account ledger and deal with other finance-related procedures as required.

The role will initially be office based during the training period, However once complete we are happy to offer a hybrid working pattern and some flexibility.

Key Accountabilities

• Implements and ensures compliance of the Company’s Credit Policy
• Collects customer debt and chase customers for overdue amounts or held orders.
• Takes and processes incoming credit account calls.
• Provides overdue reporting and sales and general ledger analysis.
• Monitors and highlights concern to Credit Control Supervisor and UK Group Credit Manager relative to overdue debt, potential bad debt and high-risk.
• Instruct collection agencies and solicitors where necessary.
• Reviews new account requests and reports accordingly.
• Ensures disputed invoices are actioned and chased for resolution; provides customers with copy invoices/credit notes and statements as requested.

Qualifications, Skills, Experience & Technical Capabilities

• Demonstrable experience in credit control or customer service environment
• Computer-literate (Microsoft Office) essential
• Experience in dealing with a high volume of accounts (desirable)
• Knowledge and experience in detecting and managing fraud (desirable)
• Understanding of legal debt recovery processes (desirable)

Core Skills (Defined by Leadership Level)

• Teamwork
• Communication
• Coaching style
• Drive for results

Key Benefits

• Competitive base salary with an annual performance related bonus.
• 25 days holiday plus your Birthday off!
• The option to earn 4 additional days holiday or a cash bonus, based on your attendance.
• Holiday Buying scheme options
• Company Sick Pay
• Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen
• Huge discounts on our full range of products
• On going training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications
• Pension scheme
• Life Assurance
• Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance