Credit Controller

To ensure the business remains fully supported, we are looking to recruit an additional Credit Controller to join our team here at Nisbets. As a Credit Controller you will be comfortable with collecting overdue amounts on the sales ledger, releasing, vetting and monitoring credit limits with the help of third-party agencies, will be happy to post funds to the appropriate account ledger and deal with other finance-related procedures as required.

The role will initially be office based during the training period, However once complete we are happy to offer a hybrid working pattern and some flexibility.

Key Accountabilities

• Implements and ensures compliance of the Company’s Credit Policy
• Collects customer debt and chase customers for overdue amounts or held orders.
• Takes and processes incoming credit account calls.
• Provides overdue reporting and sales and general ledger analysis.
• Monitors and highlights concern to Credit Control Supervisor and UK Group Credit Manager relative to overdue debt, potential bad debt and high-risk.
• Instruct collection agencies and solicitors where necessary.
• Reviews new account requests and reports accordingly.
• Ensures disputed invoices are actioned and chased for resolution; provides customers with copy invoices/credit notes and statements as requested.

Qualifications, Skills, Experience & Technical Capabilities

• Demonstrable experience in credit control or customer service environment
• Computer-literate (Microsoft Office) essential
• Experience in dealing with a high volume of accounts (desirable)
• Knowledge and experience in detecting and managing fraud (desirable)
• Understanding of legal debt recovery processes (desirable)

Core Skills (Defined by Leadership Level)

• Teamwork
• Communication
• Coaching style
• Drive for results

Key Benefits

• Competitive base salary with an annual performance related bonus.
• 25 days holiday plus your Birthday off!
• The option to earn 4 additional days holiday or a cash bonus, based on your attendance.
• Holiday Buying scheme options
• Company Sick Pay
• Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen
• Huge discounts on our full range of products
• On going training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications
• Pension scheme
• Life Assurance
• Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance

About Us

Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect.
Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process. 

Here at Nisbets, we aim high and we dream big. From a one-man operation in 1983, to the UK’s market leader today – it’s always been our determination to hit whatever goal we set ourselves, no matter how big. And we’ve done it time and time again.

We’re looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are.

We’re determined to take the next step. But we need your help to do it. It’s all about you.

If you’re looking for a forward-thinking business on which to leave your mark; where your work is valued; Where you’ll test your skills and then develop them further than you thought you could - Nisbets is for you.

You’ll be pushing the boundaries with us, day in day out. You’ll work in a fast-paced, ever changing environment. You’ll collaborate with a wide range of other experts around the business, bringing big ideas to life, and play a leading role in taking our journey to the next level.

We are a  business with heart. From the small indie diner to the Michelin-star restaurant, Nisbets deliver the equipment they need to excel.  If you join our team you’ll be working in a family-owned business that isn’t afraid to let you grow. That understands the value of innovation. And that puts our impact on the environment, our commitment to ethical trading and our determination to being a fully transparent business at the forefront of all we do.

Ready to take the next step with us? Apply today.

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