1st Line IT Administrator - GammaLabs
We understand that the best business partnerships are genuine, and trust comes easily when you have the right partner beside you. That’s why we place relationships at the heart of everything we do.
A different breed of communications provider. Loyal. Supportive. Reliable. By your side. Together, we can accomplish extraordinary things - we can be #GoodTogether.
A bit about us π’
Gamma is a leading supplier of Unified Communications as a Service (UCaaS). We provide voice, data, and mobile products and services to the UK, German, Spanish, and Benelux business markets.
Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.
Who are we looking for? π
We’re looking for a keen, dynamic 1st Line IT Administrator to join us here at Gamma. This role is crucial for ensuring the smooth operation of our desktop environment. This is an entry-level role with the opportunity to grow within the internal team.
What will you be doing day-to-day? π»
- Responding to Incidents and Requests logged in the service desk tool
- Taking phone calls and digital contacts through the customer contact system
- Managing the desktop environment
- Installing, configuring, updating, and maintaining Windows 10 laptops
- Installing, configuring, updating, and maintaining applications on Windows 10 laptops
- Utilizing Microsoft Intune to manage laptops and mobile devices
- Working closely with IT and security teams to respond to security incidents and threats
- Managing office-based services such as wireless access points, printing, and audio-visual display technologies
- Learning about new technologies and making proposals to the Service Desk Supervisors and Manager
- Helping maintain Microsoft Active Directory and group policy for the laptop estate
- Escalating and resolving issues with external 3rd party suppliers
- Assisting and participating in IT and other department projects as requested
What you’ll need π
- GCSE Grade C or above in English, Maths, and Science or equivalent
- Hands-on experience administering mobile device management platforms
- Knowledge of Microsoft desktop operating systems
- Knowledge of Microsoft Products including Office 365, Active Directory and Exchange, Windows 10 onwards, networking, and connectivity
- Good working knowledge of maintaining current IT hardware, laptops, desktops, and peripherals
- Good working knowledge of Microsoft Active Directory and Group Policy
- Working knowledge of wired and wireless networking
- Understanding of corporate IT environments
- Excellent written and verbal communication skills
- Ability to adjust behaviour and language as appropriate to the needs of differing situations
- Able to manage time and work under pressure to tight deadlines
- Able to manage the demands of numerous tasks
- Able to work on own initiative and effectively in partnership with others
- Self-motivator and able to motivate others
- Diplomatic when faced with issues
- Able to work autonomously inside known/pre-existing situations
- Desirable: ITIL (or equivalent) qualification, recent Azure certification, Microsoft Certification (Active Directory, Windows Desktop, Office 365/Azure), ITIL Foundation v3/v4, experience of virtual hosted environments (VMware, etc.), PowerShell and scripting
If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.
We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma.
Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's recruitment team.
Other details
- Pay Type Salary
- Arbeta, 11 Northampton Rd, Manchester M40 5BP, UK