Reception Manager

As the Reception Manager at 20 Old Bailey, a fully corporate building housing six high-profile companies, you will oversee all aspects of front-of-house operations. You will ensure the highest standards of customer service, manage 2 receptionists, and support building management in key initiatives, events, and community engagement. Your role will be crucial in maintaining a professional and welcoming environment while continuously improving front-of-house services.

Key Responsibilities:

• Manage and deliver a customer-focused reception service, ensuring all visitors and tenants receive a warm and professional welcome.
• Supervise and develop the front-of-house team, providing ongoing training, guidance, and performance management.
• Ensure the reception area is always presentable, maintaining a high standard of cleanliness and organization.
• Monitor and manage the reception rota, ensuring adequate cover, booking planned absences, and arranging overtime when required.
• Conduct appraisals and performance reviews with the team, holding regular one-on-one and team meetings.
• Lead and participate in weekly management meetings with building management to discuss operational plans and tenant engagement strategies.
• Coordinate and supervise pop-up events and tenant engagement initiatives, sourcing local businesses and managing logistics.
• Oversee the social media presence for the building, particularly Instagram, utilizing Canva for content creation.
• Handle visitor check-ins and security procedures, ensuring all guests are logged in the Building Management System (BMS).
• Liaise with the loading bay for deliveries and parking space bookings for occupiers.
• Assist with meeting room viewings and bookings, coordinating with building tenants and security.
• Respond to incoming calls and emails, ensuring all queries are handled professionally and efficiently.
• Support with administrative duties, including printing, laminating, poster creation, and report generation.
• Ensure Health & Safety standards are maintained in compliance with company policies.
• Manage internships for students with learning difficulties, providing support and guidance in their development.
• Required Skills & Experience:
• Strong background in customer service and team leadership within a corporate environment.
• Excellent communication skills, both verbal and written, with the ability to engage with high-profile tenants and key stakeholders.
• Proactive, with the ability to problem-solve and take initiative in a fast-paced setting.
• Strong organisational and time management skills, with the ability to manage multiple tasks effectively.
• Ability to work collaboratively with building management, security, and other key departments.
• Proficiency in Microsoft Office, Outlook, Canva, and the Building Management System (BMS).
• Experience in event coordination and social media management is desirable.

Key Attributes: 

• Professional and immaculate presentation at all times.
• Strong leadership skills with the ability to motivate and develop a team.
• A passion for delivering exceptional guest experiences.
• Ability to remain calm and composed under pressure. 

Working Pattern: 

• Monday to Friday (8am to 5pm or 8:30 am - 5:30pm)
• 40 hours p/w 

Our way of saying thank you…