Receptionist

Overall purpose of the role:

• To provide excellent service to clients delivering the highest standard of customer service and ensuring all duties are carried out to the highest standard.An Effective Communicator to be the bridge between our clients and occupiers allowing a smooth transition into the future of technology and the property market. 

Operational Skills:

• Ideally previous Corporate or Hotel Reception experience, technical knowledge of meeting room systems and IT packages, high standard of customer service delivery and administration.
• Troubleshooting of the App designed by Smart Spaces and extension their Visitor Management system.
• The reception team is responsible for the delivery of reception services to all internal and external clients.
• Liaising with key stakeholders and other service partners to ensure all requirements are met.

Responsibilities:

• Client Care: Welcome & greet all guests/ visitors to the reception area.
• Greet internal and external clients with a smile, acknowledging them promptly, using the agreed welcome “Good Morning/Good Afternoon …” and their name once established.
• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
• Continually develop client knowledge and share that information with the team.
• Maintain the necessary awareness of building facilities to advise and direct guests appropriately.
• Answer calls are per the required standards and deliver messages in a timely manner.
• Liaise with couriers and contractors, ensuring any issues are communicated to the Building Management team.
• Being the first point of contact for all tenants and visitors, assisting as and when needed.
• Manage the site based helpdesk - relaying ongoing issues and updates within required timeframes.
• Maintain a ‘One Team Approach’ with other service providers communicating accordingly as and when needed.
• Assist with any ad hoc duties as required.

Teamwork and Communication

• Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication.
• Maintain a strong awareness of business activity and communicate all updates with your team members.
• Communicate to the Operations Manager/Property Manager about any new / on-going / potential issues and complaints so that they are addressed accordingly.
• Follow this up promptly with a detailed email Communicate effectively with all service partners.
•  Provide assistance according to business needs e.g., lunch cover annual leave cover etc.
• Support the training of new team members ensuring they are provided with all the information required to carry out the role.
• Take part in the cross-training program which covers all areas of the department, when available.

Personal Presentation

• Maintain a professional, polite, and considerate manner at all times.
• Adhere to uniform and presentation standards as per the Uniform guidelines.

Working Pattern

• Monday - Friday 
• 40 hours p/w