Customer Engineer - Enterprise Markets

Customer Engineer (Solution Design)

Glasgow or Manchester based.

A bit about us 🚀

Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.

Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.

Who are we looking for? 👀 

As part of ongoing development, we are increasing the delivery of converged, voice and data network solutions through Gamma’s Channel and Direct business units. 

This is an exciting opportunity to join us in a Solution Design role within the Operations organisation. The role will involve a high level of interaction at a consultancy level with our internal engineering and pre-sales teams as well with customers and channel partners, providing a broad range of LAN/WAN and Data Centre solutions.

Specifically, the successful candidate will be responsible for the low level design of customer solutions including the following products; 

• MPLS product.
• Enterprise Voice and Data solutions.
• Connectivity services. 

What will you be doing day-to-day? ✨

The role will involve working closely with projects and delivery teams to ensure that customer related projects are efficiently and seamlessly transitioned into the operational environment.

• To be the technical expert accountable for the customer solution design during the post-sales delivery phase of a customer solution, participating and possibly leading detailed design and integration meetings.  

• To support the Pre-sales function with the understanding of requirements and design of solutions, in particular supporting non-standard requests and making recommendations, especially when customer requirements are not a best fit for a standard service 

• Responsibility to adapt the standard core services (which come out of Core Engineering) to bespoke customer requirements. It is expected that this would normally be by design changes on the CE only. 

• Provide technical consultation for Pre-Sales, sometimes attending customer pre-sales meeting to capture detail, provide technical input and assist in winning business 

• To be the conduit between the presales and post sales teams to ensure an approved customer design is transitioned into delivery (particularly when requests are bespoke). 

• To test ‘managed’ CE equipment and software 

• Define IP/VOIP, designs/test plans and execute.

• Deliver full solution documentation and carry out handover into the relevant support areas.

 What you’ll need 💻

• Ideally qualified to CCNP/CCDP.
• Experience designing LAN/WAN solutions, preferably in an enterprise environment.
• Experience of dealing face to face with customers in a technical role (i.e. Consultant, Designer, and Senior Engineer)
• confident & professional at both fielding customer discussions and presenting to technical audiences.

• Vendor-specific experience in Cisco, Juniper, Palo Alto, FortiNET…etc
• In-depth understanding of routing protocols, internal and external BGP, OSPF, EIGRP & RIP.
• Familiar with common Internet protocols, e.g. SNMP, SMTP, ICMP
• Advanced knowledge of routers, switches, firewalls, Access Control Lists (ACLs)
• Detailed knowledge of core network routers and infrastructure
• Hands-on experience of IP / VOIP network design, implementation and troubleshooting
• Hands-on Cisco exposure backed up with relevant Cisco accreditation
• Detailed understanding of Layer2 and Layer3 MPLS VPNs from the Core to Customer Edge (P / PE / CE) including VRFs
• A strong background in configuring firewalls for both Corporate and ISP services, to include:  VPN Client and Site2Site IPSec Policies, Advanced DPI Policies for Internet Traffic and Centralised / Virtual Firewall Policies for VPN Customers.
• Detailed understanding of all aspects of QoS (Traffic Shaping / Policing / Scheduling / Congestion Management and Avoidance).  Specific experience with deploying QoS in a voice and / or converged environment would be advantageous (using both IPv4 and IPv6).
• Previous work on designing and delivering resilient solutions.
• Experience of delivering solutions on Cloud compute such as Azure/AWS.
• Working with Virtual Machines
• Configuring and deploying VXLAN solutions
• SDWAN experience would be beneficial
• Project Management skills beneficial.
• Excellent communication skills.

What do we offer? 💰

• 25 days holiday + bank holidays
• Your birthday off
• Private Medical Insurance
• Electric Vehicle (EV) scheme
• Pension plan
• Enhanced maternity and paternity leave
• Share-save scheme