A bit about us  

At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. 

We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas. 

Who are we looking for? 

We’re on the lookout for a Customer Success Porting Technician to join our team in Manchester. You’ll be responsible for the end-to-end management of porting and numbering orders for our key partners, ensuring an efficient, customer-focused approach throughout the entire journey. You'll play a key role in order delivery, customer communication, and ongoing service improvement.

If you’re someone who enjoys problem-solving, customer engagement, and has a passion for delivering results – we’d love to hear from you.

What will you be doing day-to-day?  

• Order placement, management and ownership of porting and numbering orders
• Attend regular review meetings with customers to review orders and understand porting forecasts
• Produce order progress reports
• Be a point of contact for customer queries via our existing live contact channels, understanding complex orders and identifying solutions
• Provide insight into customer challenges to help implement service improvements, producing weekly/monthly reports to support
• Support with escalation management
• Drive and always improve customer satisfaction and value enhancement through a customer-first/low customer effort approach
• Use in-depth product knowledge to support and contribute to ongoing learning of teams and customers

What you’ll need: 

• Strong organisational skills with a proactive, detail-oriented approach to managing orders
• Excellent communication skills with the ability to engage with a variety of stakeholders including customers, internal teams, and third-party operators
• A customer-first mindset and a passion for delivering a high-quality experience
• A solid understanding of porting and numbering processes, ideally within telecoms or a similar technical environment
• Ability to analyse customer challenges and identify opportunities for process improvement
• Confidence in producing reports and communicating updates in a clear and concise manner
• Experience in handling escalations professionally and effectively
• Comfortable working in a fast-paced, hybrid work environment

What do we offer you?  

• At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you. 
• Family matters, too. With enhanced maternity and paternity pay, we’re here to support you as a parent and help you thrive in your career. 
• We offer a contributory pension plan to help you save for the years ahead, with Gamma’s contribution varying dependent on yours.  
• Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones. 
• We want you to share in our success. That’s why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth. 
• We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family.. 
• And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.  

A few things to note  

• Unfortunately, we can't offer visa sponsorship or relocation support for this role. 
• This role is Hybrid from our Manchester office. 
• If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!  

Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.  

We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.  

For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We‘re not looking to increase that network currently, so please don’t send speculative CVs.  

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