Customer Network Engineer - Enterprise Markets

A bit about us 

Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.

Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.

Our team work fast, with a start-up type of mindset but working within a leading European business.

Who are we looking for? 

The Customer Network Support Engineer is a vital link between many departments in Gamma, they are responsible for interfacing with Customers, Field Engineering, Customer Engineering, Support and project teams, assisting them with their daily needs.  

What will you be doing day-to-day? 

• Ensuring day to day MACs, and fault tickets are completed as scheduled within SLA.
• Deal with escalations into Managed Services and to escalate to T3 if needed.

Supporting T3 project related tasks including installations and migrations of new customer solutions which will span over a broad range of LAN/WAN/SDWAN solutions.  

• Responsible for testing and onboarding new ‘managed’ CE equipment and software.
• On Call and out of hours work is expected with this position.

What you’ll need 
Technical skills:  

• Vendor-specific experience in Cisco, Juniper, Palo Alto, FortiGate, Meraki, SolarWinds.
• Understanding of routing protocols, internal and external BGP, OSPF, EIGRP & RIP.
• Familiar with common Internet protocols, e.g. SNMP, SMTP, ICMP.
• Advanced knowledge of routers, switches, firewalls, Access Control Lists (ACLs).
• Understanding of core network routers and infrastructure.
• Hands-on experience of IP / VOIP network troubleshooting.
• Hands-on Cisco exposure backed up with relevant Cisco accreditation.
• Detailed understanding of Layer2 and Layer3 MPLS VPNs from the Core to Customer Edge (P / PE / CE) including VRFs.
• A background in configuring firewalls for both Corporate and ISP services, to include: VPN Client and Site2Site IPSec Policies, Advanced DPI Policies for Internet Traffic and Centralised / Virtual Firewall Policies for VPN Customers.
• Understanding of all aspects of QoS (Traffic Shaping / Policing / Scheduling / Congestion Management and Avoidance).  
• Previous work on implementing and troubleshooting resilient solutions.
• Knowledge of solutions on Cloud compute such as Azure/AWS.
• Working with Virtual Machines.
• Experience in implementation and management of SDWAN solutions.

What do we offer? 

• 25 days PTO + bank holidays
• Your birthday off
• Private Medical Insurance
• Electric Vehicle (EV) scheme
• Pension plan
• Enhanced maternity and paternity leave
• Share-save scheme

A few things to note 

• This role will require travel to one of our office locations on a hybrid basis..
• We do not need agency support; we do all our recruitment in house.
• Unfortunately, we can't offer visa sponsorship or relocation support for this role.