Field Engineer - Enterprise Markets

A Bit About Us 🏢

Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data, and mobile products and services to the UK, German, Spanish, and Benelux business markets.

Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.

Who are we looking for? 😊

Gamma has a reputation for the quality of service we provide to our Direct Customers and Channel Partners.   

This quality of service is underpinned by the way our teams listen to our customers, gauge priority, take full ownership for an installation.  The role of the Field Engineer will encompass the on-site installation of customer solutions, both typically at customer premises and data centre locations across the UK.   

Your day will consist of assisting with the installation, configuration and troubleshooting of customer networking equipment at various locations across the UK, whilst providing out-of-hours and on call assistance to customers and where appropriate on-site support and replacement of hardware.   

The performance, development and guidance of our Field Engineering teams are firmly at the heart of providing an excellent customer service which differentiates Gamma from our competitors in the market. 

What will you be doing day-to-day? 📞

• On-site installation of customer solutions both at a customer premises and in Data Centre locations across the UKfor Voice and WAN/SDWANSolutions 

• Onsite structured cabling to support deployment of SDWAN and Voice handsets 

• Site Audits and Wireless surveys/design 

• Co-op diagnostics from remote customer sites to assistwith resolving complex faults. 

• Provide Out of Hours on-call assistanceto customers, and where appropriate, provide on-site support and replacement of hardware. 

• Maintain accuraterecords of the equipment, including its configurations, in an asset database, performing regular reviews and audits of the existing records.  

• Perform technical support and collate further information where requiredto pass onto Senior stakeholders. 

• Manage work threads to SLA, working alongside other teams (both internal and external) to exceed customer expectations. 

What you’ll need 🚀 

• You will be an excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals. 

• You will thrive in an environment where you are trusted to be work smart and work hard. 

• You will have hands-on experience of implementation and support of various software and hardware peripherals, such as UCasS, router, switches and firewalls to name a few. 

• You will have hand on experience of installation and configuration of UCasS solutions. 

• You will have experience in structured cabling and wireless surveys 

• You’ll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times. 

• You’ll have a passion for delivering a customer experience that exceeds expectations. 

What skills are most desirable to us? 

• Configuration and deployment/Installation of Horizon. 

• You’ll have previous experience of technical support for Cisco, Polycomor Yealink devices for example 

• You’ll have previous experience knowledge of Meraki deployment(SDWAN) 

• You’ll have experience in performing structured cabling 

• You’ll have experience in performing Wireless Surveys/design 

• Installation of Cisco CPE