Customer Executive - Gamma Business

A bit about us 

Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.

Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.

Who are we looking for?  

We're looking for a Customer Executive to join our Customer Advocacy team. You will be helping the team by helping manage a number of accounts from both a sales and service point of view. Assisting the Customer Advocacy teams in identifying, qualifying, and creating opportunities for sales engagement and maintain and grow our customer base by providing day-to-day desk-based account management.

What will you be doing day-to-day? 

• Work to targets to achieve and exceed Key Performance Indicators (KPIs) and assisting the Customer Advocates with the day-to-day running of the customer account
• Being the first port of call for customers in day-to-day transactional requests and first line support on billing and account queries
• Aiding the Customer Advocate with contractual paperwork and reducing their sales cycle, creating both internal and external documentation to a high standard
• Track all activity in GammaHub (Salesforce CRM) following the defined processes and look for opportunities to improve or enhance the information in the systems
• Providing customer support on Gamma's customer facing portals, as well as completing basic, adds, moves, and changes on customer accounts. Data entry within the various company systems
• Managing sales opportunities on Salesforce using the company's preferred sales methodology
• Help maintain excellent relations with all internal and external stakeholders in relation to assigned customers. Undertake regular training and coaching sessions as and when required

The ideal candidate will have experience of coordinating and managing multiple streams of work with minimal supervision as well as strong customer service experience and ideally have some relevant and transferrable telecoms experience.

What you’ll need

• Awareness and working knowledge of business telecoms including mobile, voice telephony systems, data, and unified communications solutions
• Proven track record of effective account management, business-to-business sales and delivering against sales targets.
• PC skills to intermediate level – MS Office especially PowerPoint and Excel.
• Skills with Salesforce and an active LinkedIn profile, Showpad, Lusha, Salesforce Engage will be desired.

What do we offer? 

 25 days PTO + bank holidays

 Your birthday off

 Private Medical Insurance

  Electric Vehicle (EV) scheme

  Pension plan

 Enhanced maternity and paternity leave

 Share-save scheme

A few things to note 

• This is a hybrid role; we require you to be in the office at least once a week.
• We do not need agency support; we do all our recruitment in house.
• Unfortunately, we can't offer visa sponsorship or relocation support for this role.