Service Administrator

We are currently recruiting for Service Administrator

Working Monday – Friday 8:30am – 5:30pm

Hybrid working available after settling in period

We have a fantastic internal opportunity for a Service Administrator our UKE division. As our Service Administrator, you will be key to ensuring our customers receive a best-in-class service by taking ownership for allocated accounts. You will get to work with a very collaborative and supportive team, who really do live and breath the true meaning of teamwork, where everyone pulls together to get things done. We would love to hear from existing employees who has a strong customer service background with good technical problem solving skills who are looking for a new challenge

We recognise that people are our biggest asset and we aim to offer a supportive work environment in which all people can thrive. We therefore fully support a hybrid working model after a period of training, this would be 2 days a week working from home and 3 days a week at our modern open plan office in Avonmouth, Bristol.

What will I be doing as Service Administrator? 

• Acting as the first point of contact for our customers, taking responsibility for processing each query through to a satisfactory conclusion.
• Manage a set of allocated accounts to ensure you deliver best-in-class service by providing ETA’s and updates as necessary.
• Liaising with engineers, suppliers, and your customers to ensure end-to-end customer service and account management.
• Follow each job from the point of acceptance, entering / allocating onto our maintenance management software, then preparing for invoicing on completion.
• You will be raising invoices and investigating any invoice disputes ensuring they are resolved
• Utilising service management software including Asolvi Service Centre and Outlook.
• Undertake additional Service activities as requested by the Service Team Leader

About You

What are we looking for in a Service Administrator?

• Someone who is able to remain calm under pressure and who can multitask whilst thinking outside the box to achieve the best resolution for the customer
• Experience of working with is Microsoft Office suite is essential, especially Outlook.
• An excellent standard of written and spoken English is essential.
• Confident user of multiple systems with the ability to pick up new software quickly
• Demonstrable customer service experience both through telephone and Email
• Strong attention to detail

What can I expect?

• Competitive base salary with an annual performance related bonus which can be up to 3%
• 25 days holiday plus your birthday off!
• The option to earn 4 additional days holiday or a cash bonus, based on your attendance.
• Heavily subsidised canteen on site serving a range of hot food and drinks
• Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen 
• Huge discounts on our full range of products, with up to 60% off our own brand labels
• Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance
• On going training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualification