Workshop Coordinator

We are currently looking to recruit a highly-motivated, proactive Workshop Coordinator to join our Service Team. The role will be Monday – Friday, 40 hours per week staring 7:45am – 4:15pm

This role will be responsible for controlling stock within the workshop, and effectively maintaining our after-sales support function for the business. Please be aware that as this is a warehouse-based role, within the workshop area, it will require manual lifting and the use of pallet trucks with the possibility of training on PPT. With this role a basic knowledge of electrical rework would be advantageous.

If you are looking for a role which offers progressional opportunities, we can offer inhouse training and a progression route into our engineering teams.

Key Accountabilities

• Creating service calls
• Preparing pallets for rework
• Processing reworks for UK &  EU markets
• Process products to send back to our suppliers
• Control and process dispatches for completed repairs
• Control queries from other departments via email and Microsoft Teams
• Manage completed pallets to send to other parts of the business
• Stock management for spare parts within the workshop storeroom
• Booking in of spares assigned to engineers to carry out field repairs
• Manage scrap pallets and general waste
• Maintain a clean and tidy area within the workshop and warehouse
• Adhere to the health and safety requirements of our business, ensuring a safe working environment for yourself and our colleagues
• Meet and exceed individual Key Performance Indicators

Capabilities, Skills and Experience Required

• Experience of working with Microsoft Office, Outlook is essential
• Good problem-solving and resolution skills with the ability to prioritise workload
• A strong attention to detail
• Basic Knowledge of electrical rework would be preferred but is not essential
• A driving licence would be preferred but is not essential
• An excellent standard of written and spoken English
• Ability to work well within in a team
• Willingness to manage multiple tasks at once, adhering to guidelines and deadlines
• Previous experience of working with service management software is desirable

Benefits

• Competitive base salary with an annual performance related bonus which can be up to 3%
• 25 days holiday (prorated for part-time roles)
• Additional Day off for your Birthday!
• The option to earn 4 additional days holiday or a cash bonus, based on your attendance.
• Heavily subsidised canteen on site serving a range of hot food and drinks
• Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen 
• Huge discounts on our full range of products, with up to 60% off our own brand labels
• Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance
• On going training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualifications