Senior Outlet Advisor

Nisbets are currently looking to recruit a Senior Outlet Advisor.

Working 40 hours a week, between 8:45am to 5:45pm, Monday – Saturday (flexibility will be required)

The Senior Outlet Advisor is an essential role, They will be helping the Store Management team by overseeing daily operations of the clearance store and covering day-to-day tasks. The successful candidate will be working in a busy clearance shop environment and warehouse to process our end of line products ready for sale in the clearance store and for sale via other Nisbets sales channels, along side this they will be expected to process orders for customers within the clearance store and assist customers in their product queries. The ideal person will be happy working face to face with customers but also happy to work in a warehouse environment. 

Key Responsibilities

• Take a leading role in team task planning in EOL Manager and Assistant Manager’s absence
• Responsible for cash management
• Treat all visitors to the store with respect and consideration to assess and approach difficult situations with the aim of a positive solution.
• Deliver first-class customer service in line with Nisbets expectations.
• Process all types of customer payment/refund transactions whilst adhering to policy.
• Process stock deliveries in clearance warehouse, including sorting and preparing products for sales by inspecting product quality, re-packing, labelling and pricing items, following the established processing guidelines.
• Take accountability for replenishing the shop floor with processed items, ensuring that store is fully stocked.
• Be accountable for adhering to all Heath and Safety policies and operational policies.
• Take ownership of contributing to sales targets and KPIs including revenue, margin and stock processing.

Capabilities, Skills and Experience Required

• Excellent customer service skills.

• Basic numeracy, literacy & IT skills.

• Great verbal and written communication.
• High level of flexibility.
• Strong attention to detail and organisational skills.
• Ability to work independently and as part of a team.
• Delegating and organising workload.
• Manual handling and lifting heavy items.
• Ability to stand, walk, and perform repetitive tasks for extended periods.
• Ability to work in a busy environment with varying temperatures.

• Previous experience in a retail or hospitality /warehouse environment.

• Familiarity with catering equipment is an advantage.
• Familiarity with Maginus management systems is preferred.

Benefits

• Competitive base salary
• Performance related bonus (pro rata for part time)
• 20 days holiday plus an attendance Bonus which can mean up to 4 days additional annual leave or a cash payment.
• Christmas Gift Payment
• Ongoing training and support, in store and through our learning management platform
• Excellent Opportunities for Career development, in Retail or the wider business
• Access to hundreds of high street discounts
• Staff Discount applicable to all products and up 60% on own brand products
• Employee Assist programme with access to 24-hour counselling