Store Manager

About The Role

In order to fully support the growth of our store we currently have a fantastic opportunity for a Store Manager to join the team, the ideal candidate will be someone who can demonstrate a passion for our business and aid in driving a team of Retail Sales Advisors to achieve sales targets and KPIs. They will have experience in a similar role and be responsible for overseeing the store. They along with the team will maintain a high standard of presentation in and around the store and ensure that the customer service is to an excellent standard to create the best possible experience for every customer who enters. As well as the day to day of managing of the team they will ensure all health and safety aspects of the store are in line with compliance and will be constantly looking for way to improve things. You will be fully supported with regular product updates and training and have the opportunity to network with your colleagues in the region and UK wide, sharing best practice and hints and tips. 

Your working pattern will be 5 days across 6, Monday - Saturday, with a requirement to work a Saturday on a rota basis.

What will I be doing as a Retail Store Manager? 

• Responsible for driving sales ensuring all monthly and quarterly targets are met and monitored. 
• Proactively identify new business opportunities within the local area and to build relationships new and existing customers.
• Ensure all monthly outreach is achieved using marketing and sales techniques. 
• Deliver a visually inspiring shop-floor environment for the customers, Maintaining a high level of stock availability and excellent merchandising standards throughout the store.
• Maintaining a consistently high level of communication with your line manager, including monthly trade reports, weekly workload plans and daily updates
• Managing the cash handling policy including cash reconciliation and banking procedures
• Effectively manage your budgeted headcount. Ensuring monthly Rota, shift patterns, holiday and absence levels are managed
• Accountable for the store achieving 95%+ on Health & Safely Audit & 85%+ on the Retail Operational Audits

About You

What are we looking for in a Retail Store Manager?

• Strong track record of developing high performing and engaged teams in a retail environment
• Ability to coach & develop a great customer service ethic and embed good practice
• Strong commercial awareness and ability to drive a strong sales mentality in your teams
• Adept at using a wide range of different systems and an ability to pick up new complex systems quickly 

What can I expect?

We recognise that people are our biggest asset and we aim to offer a supportive work environment in which all people can thrive. As a family owned business we have very much maintained that sense of family in all our teams, where we all pull together to achieve success. As an employee you will receive an excellent range of benefits which includes:-

• Competitive base salary plus a generous performance related bonus, paid quarterly
• An attendance allowance which can mean up to 4 additional days annual leave or a cash bonus
• 25 days base holiday, with an additional day off for your birthday!
• Excellent Opportunities for Career development, in Retail or the wider business, as well as ongoing support via our learning management system.
• Access to hundreds of high street discounts
• Staff Discount applicable to all products
• Employee Assist programme with access to 24-hour counselling