Multi Site Store Manager

Multi-Site Store Manager – WHSmith  - Manchester Region 

Our goal is to improve every life journey, and at the heart of this are our people, customers, and partners. You contribute to this success by leading the performance of your stores across multiple formats, including InMotion and hospitality, for continued growth and success. 

What being a Multi Site Store Manager  is all about:  

People: 

• Fostering a positive multi-store culture where everyone recognises their role within a larger team and work together as a unified group to deliver business goals. 

• Tailoring development and training plans to suit the varying capabilities across different stores nurturing the strengths and potential of your teams. 

• Creating an environment that encourages openness, idea sharing and engagement. You'll be an advocate for the colleague voice, creating a stores engagement plan that supports and embeds the Districts/Divisional actions. 

• Cultivating talent within your group, maintaining a flexible succession plan to ensure key roles are filled and top talent is being developed. 

• Taking full responsibility for all HR processes ensuring that all policies and procedures are consistently followed with support from the ER team. 

• Taking accountability for ensuring our stores are safe and legal with the right HMRC compliance. 

• Ensuring mandatory training is completed on time and new starters experience a welcoming, structured induction. 

• Taking responsibility for staffing profiles, maximising productivity while remaining within payroll budgets. 

• Creating inclusive environments you are a role model who values diversity, prioritising the wellbeing of your teams. 

• Keeping up-to-date with business communications and initiatives, ensuring these are clearly communicated to your teams. 

Plan: 

• Approaching store visits with a purpose, balancing focus between People, Plan and Customers. 

• Interpreting data to drive impactful results, communicating clear, SMART actions to stores and consistently monitoring their effectiveness. 

• Ensuring store activities are delivered on time and to a high standard as per the brand guidelines and required supplier compliance. 

• Demonstrating a relentless rhythm and routine around stock, to ensure on shelf availability, shrink controls and productivity in all your stores. 

• Upskilling and coaching your team’s knowledge and understanding of key process and execution to deliver a consistent customer journey. 

• Through effective business planning, you will deliver a full commercial business scorecard across sales, shrink, payroll and legal, closing the gap between individual store performance. 

• Ensuring right colleague, right place, right time is achieved within budgeted hours and managed for peaks in all stores. 

Customer: 

• Taking accountability for consistently high store standards across all your stores through coaching and validating exemplary execution of our brilliant behaviours.  

• Role-modelling a world-class customer experience, coaching your team to sell, manage queues and delight customers through friendly and helpful interactions. 

• Coaching the teams so they understand the key commercial levers to grow sales, focusing on spend per passenger, ATV and transaction volumes, supporting them with selling techniques, if required. 

• Ensuring all colleagues are passionate about a customer first culture, they have excellent product knowledge and are motivated to achieve add on purchases and provide great products. 

• Contributing to projects that influence the UK Travel Business, you are recognised as an expert in your area. 

• Being the primary contact for our landlords, building an excellent and respectful relationship whilst dealing with any issues promptly. 

How we reward our teams: 

We know you’ll work hard to make WH Smith a success and our customers happy, so as well as your salary, pension scheme, holidays (Management - 33 days including bank holidays) (Hourly paid 6.6 weeks including bank holidays) and employee discounts (up to 50%), we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. 

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.  

About us: 

WHSmith has a remarkable heritage, and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better! 

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.