Care Navigator - Kings UTC
About Us…
Totally's Urgent Care Division, following the merger of Vocare and Greenbrook, is a leading provider of national urgent care services. Our Urgent Care Division (UCD) delivers highly successful services within 111, Clinical Assessment Services (CAS), GP Out of Hours (GPOOH) and Urgent Treatment Centres (UTC) across a national footprint.
About the role...
We have an exciting opportunity for a motivated Care Navigator to join our team on a full-time, permanent basis at Kings College Hospital UTC.
Please note that this role will involve daytime/ evening/ weekend working and is based on a rota model supporting the UTC opening hours.
Your Day to Day…
The role of Care Navigator, based within our Urgent Treatment Centre, is to be patient focused, supporting UCC staff to communicate the appropriate use of urgent care pathways within the centre.
You will receive patient information following assessment from a GP or ECP/ENP, supporting patients to ensure they feel informed, supported and listened to so that they can make meaningful decisions and choices about their care.
You will support the UTC staff in collecting information and feedback from patients about their experience, and share this information with the CCG to improve community outreach and to achieve the key performance indicators.
Qualification, Experience & Training…
- Educated to NVQ Level 2 or equivalent
- Working knowledge of Microsoft Office including Word, Excel and Outlook.
- Excellent interpersonal communication skills – able to pick up verbal and non-verbal clues about how people are feeling
- Knowledge of medical terminology
Reward & Benefits…
- 25 Days Annual Leave (pro rata for Part Time staff)
- Bluelight discount
- 6% Employer Pension contribution
- Employee assistance program
- Virtual GP Services – 24/7 GP Appointments
- WeCare Wellbeing
For a full job description, further information about this role or to apply please contact the Recruitment team via email at amelia.phillips@totallygroup.com
If you need any adjustments during the recruitment process, please let us know. You can email the team directly on the email below.
Background Checks & Clearance
Successful candidates will be required to successfully complete pre-hire checks, including, but not limited to Right to Work in the UK as well as a Disclosure and Barring Background (DBS) check.
You can contact the team on email: recruitment@totallygroup.com
Find us on LinkedIn: Careers at Totally
Other details
- Pay Type Salary
- Min Hiring Rate £22,308.00
- Max Hiring Rate £22,308.00
- Kings UTC - King's College Hospital, Denmark Hill, London, United Kingdom, United Kingdom