Elective Care - Booking Clerk

About the Role:

Partnering with the NHS, we are seeking a Patient Coordinator to join our team. Your primary responsibility will be managing referrals, appointments, and theatre lists, ensuring accuracy, efficiency, and a patient-centred approach. This role supports the seamless operation of outpatient services while maintaining compliance with national and local healthcare guidelines. We offer both full-time and part-time roles, with shift patterns ranging from 20 to 37.5 hours per week.

This is a fixed term post.

Your Day to Day:

• Book, cancel, and rearrange outpatient appointments and daycase admissions.
• Answer inbound and make outbound calls to assist patients, maintaining high levels of customer service.
• Use hospital systems to manage the patient journey, ensuring data is recorded accurately.
• Proactively monitor waiting lists to ensure patients are seen within the appropriate timeframes.
• Liaise with clinicians, other administrative staff, and patients to ensure smooth coordination of services.
• Participate in team meetings and contribute to service improvement initiatives.
• Maintain confidentiality and adhere to all organisational policies and procedures.

Qualifications, Training & Experience:

• Qualifications:

  • 3 GCSEs (Grade C or above), including English and Maths, or equivalent relevant work-based experience.
  • Proficiency in using Microsoft Word and other IT systems.

• Experience:

  • Previous clerical or administrative experience, ideally within the NHS or healthcare setting (desirable).
  • Strong communication skills and the ability to remain calm under pressure.
  • Demonstrable ability to work effectively within a team and follow procedures.

• Training:

  • Comprehensive on-the-job training provided to familiarise you with hospital systems, processes, and policies.
  • Continuous professional development opportunities available to support your growth in the role.

Reward & Benefits:

• 25 days of annual leave (inclusive of bank holidays), with the option to purchase additional leave.
• 6% employer pension contribution.
• Access to the Employee Assistance Programme, including a virtual GP service and wellbeing support.
• Continuous career development with opportunities for internal progression across the UK.
• Participation in the company’s Share Save scheme and other employee benefits, including a death in service plan.