Team Leader - Staffordshire House GP OOH

About the role…

Totally Urgent Care Division is a leading provider of national urgent care and out of hospital services following the integration of Vocare and Greenbrook. We have an exciting opportunity for an enthusiastic, organised and highly motivated Team Leaders to join our team in Staffordshire House.

This is a key role within the Regional Team and is a fantastic opportunity to put together your management skills and professional approach to add extra value to one of the leading healthcare providers.

As a Team Leader you will play an essential role in supporting and managing a team of multi-disciplinary staff, ensuring the provision of a high quality, safe and accessible Integrated Urgent Care service to patients.

Please note that this role involves out of hours working and shifts will include rotation of daytime, evening, overnight, weekend and bank holidays. The role is full time 37.5hrs per week on a permanent basis.

Rate of Pay - £14.76 - £16.34 inclusive of unsociable hours. 

Your day to day…

• Responsible for team management and optimal performance of direct reports to achieve maximum network efficiency, and achievement of KPIs and quality indicators
• Work collaboratively with Operational and Clinical Management Teams to ensure delivery of a safe, responsive service to patients and that key performance indicators are being met
• Support staff recruitment and rota cover activities to ensure required levels of staffing are in place
• Ensure all direct reports complete all relevant statutory and mandatory training
• Supervise, support and coach individuals to ensure delivery of high quality, safe care and quality standards are being met by your team
• Provide an escalation referral point for queries relating to calls/cases
• Support the implementation of service and organisational processes, policies and guidelines, ensuring they are adopted and embedded within your team.

Qualifications, Experience & Training…

• NVQ Level 3 or equivalent qualification and/ or have significant relevant work experience.
• Able to demonstrate relevant work experience related to the role in supervisory / leadership capacity
• Good communication, listening and interpersonal skills; able to engage effectively with people at different levels and professional backgrounds
• Ability to work to deadlines and to prioritise, in a fast-paced environment
• Good time management capabilities
• Ability to work, lead and motivate in a team environment

Rewards & Benefits…

• 25 days annual leave (plus 3 buy back days)
• My Totally Rewards (online discount portal),
• 6% Employer Pension contribution,
• Share save scheme,
• Opportunities for career development,
• Employee assistance program,
• Virtual GP Services – 24/7 GP Appointments,
• WeCare Wellbeing

For a full job description, further information about this role or to apply please contact the Talent Team via email at careers@totallygroup.com