FOH Officer- 63 St Mary Axe
Are you ready to represent a prestigious team in one of London’s most iconic locations, while bringing exceptional customer service skills and a passion for creating welcoming, professional experiences? If so, apply today!
The successful candidate will bring outstanding customer service and communication skills, a proactive approach to problem-solving, and the ability to maintain a calm and professional demeanor in fast-paced situations. You will demonstrate attention to detail, handle challenging situations with ease, and ensure all visitors and staff have a seamless and positive experience while maintaining the smooth operation of the reception area. Your commitment to delivering an exceptional service will ensure a welcoming, efficient, and professional environment at all times.
Position: Front of House Officer
Pay rate: £14.55 per hour
Shift Pattern: Monday to Friday - Day Shift 7:00am -7:00pm
Location: 63 St Mary Axe, London EC3A 8AA
Benefits include:
- Financial support for SIA Licensing and renewal
- Cycle to work salary sacrifice scheme
- Company Pension scheme
- Life Assurance benefits
- Employee referral scheme
- Progression, training, and development opportunities
Additional benefits we offer via our ReWard membership:
- Discounted gym membership
- Discounts at major retailers and travel suppliers
- Restaurant and Supermarket vouchers
- Cinema tickets
- Access to 24/7 free Employee Assistance programme
Duties:
- Act as a point of contact and information centre to staff and visitors.
- Ensure all visitors and other callers to the company are given sufficient information by giving clear, concise information in person and over the phone or email.
- Report any issues to the supervisor or duty manager
- Always conduct yourself in a professional manner
- Respond to emergencies
- Deal with conflict in an appropriate manner if required
- Write up incidents to the standard expected by Management
- Carry out ID checks
- Be vigilant to the Health and Safety risks
- Work on own initiative
- Ensures that the reception area, foyer, staff area, and board room are kept clean by supervising cleaning staff members.
Must have:
- Valid SIA licence
- Excellent customer service and communication skills
- Proven work experience as a Receptionist, Front of the House Officer, or similar role (min 1year)
- Professional attitude and appearance
- Have an ability to deliver succinct and clear verbal and written reports where necessary.
- Ability to be resourceful and proactive when issues arise
- Excellent organisational skills
- Quick thinking and problem-solving skills
- A positive attitude to dealing with people and taking on challenges
- 5-year checkable work history
- IT literate- Ability to operate detecting systems and emergency equipment
Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.
We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both”.
Why Work For Us?
Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.
We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.
To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.
At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
Other details
- Job Family Operations
- Pay Type Hourly
- Min Hiring Rate £14.55
- Max Hiring Rate £14.55
- 63 St Mary Axe, City of London, London EC3A 8AA, UK