Administrator - Solutions Hub Team Member

Are you a detail-oriented and organised individual with a passion for administrative tasks?

Ward Security is looking for a proactive Administrator to join their Solutions team hub who will be responsible for completing the day-to-day administration and operational tasks for the service provided by the Solutions Department.

This is a varied, fast-paced and reactive administration role where no two days are the same.

Effective communication to clients and colleagues is a fundamental aspect to the success of this department. The Operational Assistant support of the Team Leader enables the portfolio to function smoothly on a day-to-day basis within both the company procedure and client specification.

Job Title: known internally as Solutions Hub Team Member

Location: Ward Security, Chatham, Kent, ME4 4TZ

Salary: £27,000 per annum

Shift pattern:  Monday - Friday 37.5 hours per week

Key Responsibilities:

• Complete weekly and monthly invoicing runs and send out invoices
• Ensure that invoices are raised correctly and that any information required is accurately invoiced on the contract by the deadline set
• Address invoice/finance queries within timescales and escalate where necessary
• Raise and upload PO’s and invoices on client portals
• Assist within the Hub where required to carry out any tasks ensuring that the hub runs effectively and efficiently daily
• Comply with procedures, arrangements and instructions
• Promote and maintain high standards of housekeeping

• Handle any complaints/issues effectively and efficiently
• Update all databases and maintain Servicetrac accurately with all new and existing information
• Any other reasonable request pertinent to the Solutions/Mobile Services Business
• Adhere to Ward Intelligent Security Solutions Compliance Procedures and Company Operating Procedures

Knowledge, Skills and Experience required

• Competent use and knowledge of Microsoft Office Package
• Strong administrative skills
• Excellent customer service and communication skills
• Ability to establish and maintain effective working relationships with employees and clients
• High standard of IT skills
• Knowledge of Finance
• Organisational and time management skills

Who We Are:
Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both”.
 
Why Work For Us?
Well apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.