IT - Operations - Configuration Analyst

We’re searching for a Configuration Analyst to join to join our IT Services team based in Leeds!

The Benefits

We believe we are the best at what we do and attract the best talent in the market. Our benefits go beyond the core benefits outlined below and give the successful candidate an opportunity to grow and build a truly rewarding career.

• Gym Membership +1
• Hybrid Working (2 days in office /3 days from home) 
• 25 Days Annual Leave + Bank Holidays + 1 Personal Day
• Holiday buying scheme
• Private Medical Insurance
• Company pension contribution
• Life Assurance

The Role

In this role you would be responsible for providing technical support and troubleshooting assistance to users of our PureGym's Membership applications. Partnering with cross-functional teams to ensure efficient operations and optimal performance of our applications, while resolving issues and boosting user satisfaction.

Additional Responsibilities within this role include:

We manage and optimize mission-critical systems, including our website, mobile app, gym access controls, and back-office infrastructure. By maintaining the reliability, security, and efficiency of these services, we play a vital role in delivering a safe, consistent, and high-quality fitness experience to our 2 million+ members every day

In this fast-paced environment your responsibilities will be varied and include:

• Maintain strong working knowledge of all membership management system within the group and web interfaces. 
• Support the roll-out of new configuration for international expansion, and within existing systems.
• Assist users with application enquiries, offering guidance and resolving problems.
• Processes, interpret and document key business processes, through stakeholder engagement and analysis of data with an understanding of workflow design, integrations, and data management.
• Collaborate with internal & third parties as required to investigate and resolve complex application issues, escalating unresolved issues as needed and following up to ensure timely resolution.
• Strong analytical skills with the ability to collect, organise, analyse and process significant amounts of information with attention to detail and accuracy.
• Support with new configuration requirements for ongoing business initiatives.
• Testing of new system features such as; API calls, testing functionality of products and developed extracts.
• To make sure data extracted from membership system is correct and up to date.
• Maintenance of, product and implementation and account set up
• Working closely with the IT Infrastructure and Application Development teams to provide timely and efficient resolution of application related incidents.

The Person

• Strong focus on precision and the capacity to meet established deadlines.
• Ability to demonstrate accuracy and time management.
• Ability to adapt to surrounding and has a solution orientated approach.
• Experienced in supporting in-house business applications, including experience in software implementation and functional testing.
• Understanding of coding languages (HTML, SQL, API)
• Good analytical, diagnostic and problem-solving skills
• Experience in supporting of SaaS based solutions.
• Ability to learn and implement technical information.
• Strong numerical and Excel skills.
• Takes ownership for performance and ensures that all targets are met.
• Can effectively build strong working relationships and networks to enable success
• Has strong communication, time management and organizational skills, keen to learn.
• Has the ability to manage numerous projects whilst remaining calm
• Ability to understand the big picture and see how member value and Pure Gym value are connected to business processes.
• Demonstrates resilience and a strong passion for their role

Our Values

• Make a difference. Excite and inspire others. ‘Own it’ and be the best we can be.
• Stand Shoulder to Shoulder. Collaborate and share with each other. Include everyone and embrace uniqueness.
• Focus on the detail. Care about the little things. Have determination and resilience to get the job done.
• Play to Win. Improve and innovate – never get complacent. Challenge ourselves and each other. Celebrate our success.

About PureGym:

Founded in 2009, the PureGym Group is one of the largest gym operators in Europe and provides high-quality, low-cost fitness facilities. The Group has more than 2million members across 500+ gyms and holds market leading positions across the UK, Denmark and Switzerland. By providing quality gyms at affordable prices, and where everybody is welcome, we help more people in more places live healthier lives.

PureGym is proud to be an equal opportunities employer. Our company mantra is ‘Everybody Welcome’ and we are dedicated to promoting a diverse and inclusive place to work. From a hiring standpoint, we welcome applicants from all backgrounds and are committed to ensuring that our PureGym colleagues reflect the diversity of the nation as well as our millions of gym members we serve.

Join us on our mission to inspire a healthier nation.