Supplier Relationship Manager

We are looking for a Supplier Relationship Manager who will define, agree and communicate the Supplier and Service Management standards and framework, leading a delivery matrix model, and continually reviewing and improving where necessary. You will deliver supplier service performance and contract milestone reviews and ensure that supplier issues are addressed formally, and where appropriate, contractually managed. 

The Role:

• Provide guidance, analysis and technical expertise for all areas of procurement and contract activity within FM, ensuring consistency of approach where possible and proactive intervention where necessary. 
• Act as the central single point of contact for all account matters relating to FM third party contracts, influencing strategy and governance and liaising with the FM contact to ensure appropriate co-ordination and synergy.
• Develop and deliver a suite of reports (including KPI dashboard reporting) focusing on external and internal service performance, analysing where value for money, quality and efficiency from our supplier contracts is being achieved. 
• Drive strategic innovation within the service delivery teams to improve the quality and value for money of service through continual review of performance data against agreed metrics and ensure emerging FM industry/procurement trends are actively implemented within all service areas. 
• Enable increasing maturity in FM data management and analysis, identifying, sharing and increasing FM analytic capabilities in relation to supplier management and performance and lead on robust data management, maintaining commercial sensitivity. Use contract management information to proactively inform and influence the senior management team and stakeholders within the decision-making process in relation to investment and recommendations. 

The Person:

•  Strong technical facilities management knowledge and experience monitoring supplier performance and contract milestones.
• Excellent report management skills, experience in providing a regular suite of reports to varied stakeholders.
• Proven experience in varied and complex relationship management. 
• Able to use data to drive performance and understand opportunities to develop and improve supplier performance. 
• Excellent written and verbal communication skills, with the ability to convey complex technical information to non-technical stakeholders through the organisation. 
• Results driven individual, able to drive strategic innovation achieving value for money. 
• Proactive, accountable, hands on, adaptable and able to react quickly to a fast moving, ever-changing environment. 
• Be self-motivated and work to strict deadlines. 
• Able to work cross-functionally, to bring together all parts of the business to deliver the right outcome for members and PureGym. 

The Benefits:

• Gym membership for you + 1
• Hybrid working
• A truly flexible working culture
• Personal private healthcare
• Life insurance
• Company pension contribution
• Holiday purchase scheme up to an additional week.
• Great Learning & Development Resources
• Enhanced maternity pay

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