Order and Provisioning Executive

A bit about us 

Pragma are a Gamma based company based in Rock business park in Washington, West Sussex. Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.

Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.

Our team work fast, with a start-up type of mindset but working within a leading European business.

Who are we looking for? 

We are looking for a confident and outgoing order and provisioning executive to join the team in our rural office in Washington, West Sussex. The Orders & Provisioning Executive is required to provide customer focused administrative support within the Orders & Provisioning team which manages the onboarding and in-life requirements for our iPECS & Techland customers.

What will you be doing day-to-day? 

• Provisioning of various products including number ports, iPECS orders, 3rd party orders and Techland orders, in a timely and accurate manner using standard processes and systems.
• Managing basic moves/adds/changes for existing customers 
• Managing incoming calls and written correspondence from customers, suppliers and colleagues
• Data entry within the various company systems
• Ensuring all relevant customer documents are received and saved on internal systems
• Liaising with third parties as required including issues and liaising with third parties which would include; updating customer spreadsheets and suspending and reactivating services.. 

What you’ll need 

• Excellent attention to detail and accuracy in administrative tasks
• Good listener and communicator, able to deal at all levels and to people of varying technical capability
• Solution and quality focused individual
• Resilient and responsive to change, operating within a fast-paced business telecommunications environment 
• Strive for perfection and adopt a ‘right first time’ approach
• Ability to learn new skills and systems quickly
• Customer orientated with an organised and logical approach to fulfilling requirements

• Flexible, able to fit in with business needs around core opening hours
• Demonstrable ability to take ownership and manage multiple tasks of varying complexity whilst maintaining attention to detail
• Ability to take ownership of issues and to resolve them promptly and efficiently
• Positive attitude with a diplomatic approach to working with other teams and suppliers
• A self-organiser with the ability to take responsibility for their own workload as well as learning 
• Ability to prioritise and organise workload to ensure that assigned tasks are completed by the end of each working day

What do we offer? 

• 25 days PTO + bank holidays 
• Your birthday off 
• Private Medical Insurance 
• Electric Vehicle (EV) scheme 
• Pension plan 
• Enhanced maternity and paternity leave 
• Share-save scheme

Further information:

We would expect the applicant to be in the office full-time for the first 6 months to learn the processes and we would then offer hybrid working. This would be 3 days working in the office and 2 days from home each week with flexibility on which days are spent in the office.