Customer Support Technician - Gamma Business
We understand that the best business partnerships are genuine, and trust comes easily when you have the right partner beside you. That’s why we place relationships at the heart of everything we do.
A different breed of communications provider. Loyal. Supportive. Reliable. By your side. Together, we can accomplish extraordinary things - we can be #GoodTogether.
Customer Support Technician
Glasgow
Permanent
Full-Time; Shift Rotation
About the Role
This role will encompass a range of key customer service activities providing support to both telecom end users and channel partners, you will act as the prime customer contact point for all query types.
This role will be targeted against first time fix, and for any activity which requires hand off to other areas for action.
Customer Support will be provided across a range of products (both Gamma and 3rd party) although primarily around Number Porting.
As a Customer Support Technician, you’ll play a key part in a fast-paced, proactive business function that is key to our success.
About You
- You will have an excellent mix of both Admin and Customer Service experience, taking pride in putting the customer at the forefront of all interactions.
- You will have excellent IT Skills, especially MS Excel. As well as a familiarity with general Customer Service handling & CRM systems.
- You’ll have an outgoing and welcoming personality, able to adapt to differing customer groups at ease.
- You’ll take pride in providing a first-class customer experience at all times
- You’ll ideally have a sound technical understanding with an interest in the wider IT/Telecoms world.
- Whilst not essential you will have experience working within the Telecoms industry and will be used to a fast paced customer service role
About Gamma
Gamma is a leading supplier of voice, data and mobile products and services in the UK.
People are the lifeblood of our success. The people working for us are unusually passionate and enthusiastic about what they do. That’s because the ethos within our company is an open, friendly, honest, non-political environment, whilst always being responsive, flexible, committed and hardworking.
In 2019 we were voted one of ‘The Sunday Times 100 Best Companies to Work For’ for the sixth time.
We know giving you the right tools and training is essential. Full training will be given on our products as well as ongoing coaching and support.
There are many good reasons to join Gamma. You’ll find we work in a relaxed environment with an emphasis on delivering the highest quality in everything we do.
We strive to make decisions based on individual merit and ability. We welcome applications from all sections of the community and promote equality of opportunity in accordance with the Equality Act 2010.
If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.
We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you to create a work-life balance and enjoy working here at Gamma.
Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's recruitment team.
Other details
- Pay Type Salary
- Glasgow, UK