Quality Front Line Manager (QFLM)
Finsbury Food Group is a leading speciality bakery manufacturer. We constantly raise quality and efficiency standards, and build long-term relationships with major multiple retailers and the foodservice channel. Our Ultrapharm site is a dedicated Gluten Free Bakery specialising in only Gluten Free Product since 1993. The Company’s unique approach to craft and baking creates premium gluten – free products with the flavour and taste of traditional bread. If you have special dietary need or nutritional preferences, then our Pontypool bakery has you covered. Our Products range from artisanal bread to our award winning Hot cross buns and Mince pies for Major Retailers such as M&S and Waitrose.
We have an exciting opportunity for the position of Quality First Line Manager (QFLM), based at our Ultrapharm site in Pontypool, part of the Finsbury Food Group.
The successful candidate will be flexible in their working hours & available to work days & nights. They will have a technical background and understanding of food safety allergen requirements. You will adaptable to the changing environment with the ability to work autonomously at pace.
This is a fantastic opportunity to gain experience with one of the UK’s largest bakery businesses, along with great opportunities for growth and development. At Finsbury Food Group, we are passionate about investing in our teams and creating great development opportunities.
This is what you’ll actually do!
As QFLM you will be responsible for the front line management of food safety and quality incidents as they arise, which involves dealing with holds, concessions, and near misses. You will ensure that investigations are conducted thoroughly, identifying the root causes and implementing corrective actions accordingly. You will also ensure that regular internal audits of the site's operations are conducted, covering areas such as CCPs, hygiene, documentation, GMP, foreign bodies, glass, PPE, and allergens.
You will be working closely with Operations, to investigate customer complaints to determine the root cause, providing feedback to the appropriate teams and implementing relevant corrective actions. You will also manage micro and nutritional databases, reporting, investigating, escalating, and resolving issues.
You will manage stock control for retained samples and conduct daily end-of-line taste panels on finished products, recording and reporting the results. You will carry out various tests, such as pH testing, allergen testing, ERH testing, weight control, check weighing, calibration, and verification. You will also assist the QA Manager in maintaining the site's BRC certification and QMS including tasks such as metal detection investigations and managing the barcode verifier.
Ideally this is you!
- Strong communication and presentation skills, with the ability to build effective relationships and influence others, justifying decision making to ensure embedded outcomes.
- Excellent attention to detail and investigation skills.
- The ability to challenge in a constructive manner & work well under pressure.
- Ability to work autonomously, flexibly and pro-actively, taking ownership & accountability of role and tasks
- Experienced with MS Excel
- Competent in MS Office, Word, and Outlook
- Have knowledge of BRC and Customers Codes of Practice
- Experience of working in a GMP environment
- A strong awareness of food safety & allergen controls
- Level 2 Food Hygiene (desirable but not essential)
- Level 2 HACCP (desirable but not essential).
What's in it for you?
- Enhanced Maternity & Paternity Leave to allow quality time with your new arrival!
- Enhanced Pension Scheme for our employees
- Death in Service Benefit
- Free Employee Assistance Programme (open to colleagues and their families)
- Retail discounts accessible via our Benefits Hub platform!
- Company shop available at sites (heavily discounted, yummy products!)
- Refer a Friend Scheme (up to £300 per referral – t&cs dependent)
- Employee Recognition Awards· Extensive Learning & Development opportunities (including opportunities for sponsored professional memberships and our own in-house development course!)
- An opportunity to be part of a fantastic, growing organisation. Head over to our LinkedIn page to find out more!
Other details
- Job Function Technical
- Pay Type Salary
- Travel Required No
- Required Education Certification
- Mamhilad, Pontypool NP4 0JJ, UK