LRS - Receptionist

What you’ll be doing…

Your key responsibilities as the Receptionist will consist of:

• • To cover Reception providing a world-class Front of House service in line with the Lloyd’s vision
  • To cover all other Front of House roles according to the business (Event desk, Tower 1, Gallery 11, Cloakroom duties, Lobby Host, Greeting VIP and various other Services within the Lloyd’s building)
  • To proactively anticipate our client needs at all stages of the customer journey
  • Work closely with Security to provide a seamless five-star service to visitors
  • To adhere to the Standard Operating Procedures at all times
  • To assist in the training of other team members and Support Team Members
  • To be an ambassador of Lloyd’s and to blend seamlessly with the client organisation
  • To be innovative and proactive in finding solutions
  • To carry out other duties or responsibilities that may from time to time be assigned by your manager

What can you bring?

The experience and knowledge we are looking for from the future Receptionist include:

• Excellent standard of communication skills, verbal and written
• Excellent IT skills Microsoft packages
• Customer service orientation
• Attention to detail
• Excellent working in a team or alone
• Previous experience in a similar role/administration

Essential Knowledge, Skills and Experience

• A passion for delivery of exceptional service.
• Excellent communication skills and confidence in dealing with a wide selection of people.
• A can-do attitude and a positive, flexible outlook.
• Outstanding customer service skills, serving customers in a polite, friendly and professional manner.
• Exceptional eye for detail.
• Above all have a welcoming, friendly, reliable attitude towards the team and the customers.
• The ability to work as a team player and on own initiative.

Communication Skills

• The ability to deal tactfully, calmly and effectively with a wide range of people from within and outside the organisation
• Customer care in dealing with irate callers with tact and diplomacy, using effective complaints handling skills
• Strong command of written and spoken English
• Excellent telephone manner, common sense and the ability to communicate effectively at all levels
• Ability to write clear, informative, customer focused letters in a style appropriate to the reader

The job description is intended to give the post holder an appreciation of the role envisaged for the range of duties undertaken. It does not attempt to detail every activity. Because of the changing nature of our business your job description will inevitably change. You will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by management.