Product Marketing Manager - CX

A bit about us  

At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners. 

We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas. 

Who are we looking for? 

•  At least 7 or more years' product marketing/management experience in industry/commerce.
• Degree or equivalent qualification in any relevant discipline.
• Previous experience in product marketing within a fast-moving, B2B business/industry.

What will you be doing day-to-day?  

• Strategic Positioning & Messaging: Develop clear, compelling messaging and positioning for Gamma’s CCaaS solutions, tailored to different audiences (partners, direct customers, enterprise, mid-market, and SMBs).  Develop an overarching positioning for Gamma’s CCaaS capabilities.
• Go-to-Market Execution: Lead the go-to-market strategy for new CCaaS products and enhancements, collaborating with Product Management, Sales, and Marketing teams to ensure successful launches.
• Sales Enablement: Create sales collateral, presentations, competitive battlecards, and training materials to support Gamma’s direct sales teams and channel partners.

What you’ll need: 

• Proven experience in Product Marketing within CCaaS, UCaaS, or Customer Experience (CX) solutions.
• Strong understanding of the contact centre market, including key trends, buyer personas, and competitive landscape.
• Ability to craft compelling positioning and messaging that resonates with both technical and non-technical audiences.

What do we offer you?  

• At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you. 
• Family matters, too. With enhanced maternity and paternity pay, we’re here to support you as a parent and help you thrive in your career. 
• We care about your future, so our pension plan helps you save for the years ahead with contributions of up to 5.1% from Gamma, alongside your own contributions. 
• Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones. 
• We want you to share in our success. That’s why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth. 
• We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family at an additional cost. 
• And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.  

A few things to note  

• Unfortunately, we can't offer visa sponsorship or relocation support for this role. 
• This role is hybrid from our Manchester office. 
• If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!  

Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.  

We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.  

For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We‘re not looking to increase that network currently, so please don’t send speculative CVs.  

  
#LI-SE1
#LI-Hybrid