Commercial and Strategy Product Manager - CX
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A Bit About Us
Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.
Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.
Who are we looking for?
We are looking for a Commercial & Strategy Product Manager to bring together strategy and the commercial realities of Gamma’s business in the area of Customer Experience (CX). This person will ensure that Gamma has a long term and short-term plan for the evolution of our CX products and services which supports the short- and long-term commercial success within this area. The role acts around a small number of AI and CX products and services to drive and support successful evolution of the capabilities that we have today and support definition of capabilities that we need in this space in the future.
What will you be doing day-to-day?
As a part of the Commercial & Strategy Product team you will drive the evolution of a product or group of products within Gamma across all the markets and countries. Your key roles will include:
- Be the domain knowledge expert in all things CX – understand the industry, the products and services currently shaping the industry and how they are likely to evolve over time.
- Be the domain expert on future looking CX technologies – AI, bots and automation with an understanding of how these play in different segments and verticals
- Build and champion Gamma’s own AI product & CX strategy, providing thought leadership internally on how we look at technologies shaping the industry.
- Define, agree, and communicate the evolution paths for the CX products and associated services
- Engagement with a range of internal & external stakeholders
- Communicate effectively with internal and external stakeholders to ensure that portfolio evolution occurs at the right pace
- Working with Product Marketing, particularly to define communication strategies and track delivery of specific activities.
- Working in partnership with the Procurement team, drive and manage suppliers to deliver requirements and commercials needed to ensure Gamma maintains competitive advantage.
- Build and own the end-to-end business case for products within your remit and be able to challenge and drive growth through your understanding of the market and customers
- Understand the costs and constraints on the product
- Working with technology to understand what the detailed roadmap will deliver and when and maintain a healthy dialogue to advocate for the right sequence of delivery
What You’ll Need
- Commercial and product management in a technology or telecommunications environment
- Experience working with Customer Experience (CX) products and services
- Will bring a strong end-to-end ownership attitude, with a relentless focus on helping us achieve success across the Gamma business, focussing attention where it is most needed.
- Will demonstrate deep understanding of B2B environments and associated routes to market.
- You’ll have an excellent understand of the nuances of both direct and channel sales models.
- Experience of supporting and working within complex vendor relationships
- Influencing skills (without hierarchical authority)
- Able to work to tight timescales
- Will have strong experience of understanding how a product gets enabled for new routes to market including technical aspects and the GTM.
- You’ll be Proficient in the use of IT with a good working knowledge of Microsoft applications such as Word, Excel & Outlook.
What do we offer?
- 25 days PTO + bank holidays
- Your birthday off
- Private Medical Insurance
- Electric Vehicle (EV) scheme
- Pension plan
- Enhanced maternity and paternity leave
- Share-save scheme
A few things to note
- No agencies please
- We cannot offer sponsorship for this position
Wenn Sie der Meinung sind, dass Sie gut zu Gamma passen könnten, aber nicht alle Anforderungen erfüllen, ermutigen wir Sie dennoch, sich zu bewerben, denn Sie könnten genau die Person sein, die wir suchen! Gamma ist ein Arbeitgeber, der die Chancengleichheit fördert. Uns liegt Inklusion am Herzen, und wir glauben an vielfältige Teams, in denen jeder seine wahre Identität leben kann.
Wir schätzen jede Person und ihre unterschiedlichen Hintergründe und ermutigen insbesondere Menschen aus unterrepräsentierten Gruppen zur Bewerbung. Wir diskriminieren nicht aufgrund von gesetzlich geschützten Merkmalen, z. B. Rasse, Hautfarbe, Religion, Geschlecht, Geschlechtsidentität oder -ausdruck, sexueller Orientierung, nationaler Herkunft, Genetik, Familienstand, Behinderung oder Alter. Wir sind ein familienfreundlicher Arbeitgeber mit einer Kultur, die auf Vertrauen, Autonomie und Flexibilität basiert, damit Sie eine Work-Life-Balance finden und Ihre Arbeit bei Gamma genießen können.
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Weitere Details
- Entgelttyp Gehalt
- London, Vereinigtes Königreich
- Manchester, Vereinigtes Königreich
- Newbury, Vereinigtes Königreich